February and March 2020 Release


Cisco Webex Desk Pro and Cisco Webex Room Panorama Support

We now bring the power of analytics to two new devices, the Cisco Webex Desk Pro and Cisco Webex Room Panorama. You can use data from these new devices to see how they're being used across your organization and help drive adoption.

USB Passthrough Mode Data Support

The Cisco Webex Room Kit Mini has a mode called USB Passthrough, which lets anyone join a meeting with the device by connecting its USB cable to a computer. You can now see data for when the USB Passthrough mode is used to get a better understanding of how often the mode is used in your organization.

Active Devices Key Performance Indicator (KPI) for Devices Analytics

We've replaced the Online Devices KPI on top of the Devices Analytics page with the Active Devices KPI. Don't worry, you can still find out how many online devices there are in the Devices tab. Instead of showing you how many devices were just online, the Active Devices KPI provides a better insight by showing you how many devices were actually used in meetings based on the previous day, with a trending comparison from the past week. You can use this information to see how often devices are being used and see how you can increase adoption for your organization.

Tracking Codes in Webex Meeting Report

Tracking codes are now included in the Webex Meeting report in Analytics. Tracking codes help you analyze usage by different groups within an organization—for example, by department or division. Now that you can track these tracking codes in the report, you can use the data to help with adoption insights for cost accounting or other internal billing processes across different groups.

Teams Bots Activity Report

Bots in Webex Teams can improve productivity and help reduce costs, but how can you tell if they really do that? With the new Teams Bots Activity report, you can get metrics for these useful automated helpers, such as how many spaces a bot joined, how many messages a bot sent, how many files a bot shared, and more. These metrics help you see how effective bots are, or if they just want to be your friends.

Teams User Activity Report

Want to find out how people are using Webex Teams? Then check out the Teams User Activity report, which shows you how many spaces they're a part of, the number of files they shared, how many spaces they created, and more. These metrics help you analyze user activity patterns across your organization.


3rd Party Session Initiation Protocol (SIP) Devices Support

Data from all devices should be equal, which is why Diagnostics now supports data from 3rd party SIP devices. You can get insights about how these devices are used to join a meeting and additional quality of service data that are updated within the meeting every minute.

Search Meetings with Names of Cloud-Registered Devices

Do you have devices that are registered up in the Webex clouds? If you do, then you can now search for any cloud-registered device by name in Diagnostics. This lets you see how often a device is being used and the quality data it experiences across multiple meetings.

January 2020 Release


Cisco Jabber Analytics Data

Analytics data is now available for Jabber if your organization has:

  • On-premises Jabber with full Unified Communications.

  • On-premises Jabber with Instant Messaging-only.

  • On-premises Jabber with Phone-only.

  • Jabber with Webex Messenger.

You must also complete the configurations below so Jabber data is sent to Control Hub. The date for Jabber data in Control Hub starts once these configurations are complete. Jabber data doesn’t backfill.

The Key Performance Indicators (KPIs) that show at the top of the Jabber Analytics page to help you better understand Jabber adoption in your organization are:

  • Active Users.

  • Total Messages Sent.

  • Total Calls.

  • Screen Sharing.

Each of these KPIs show a trending percentage from the previous time period.

There are charts that show you a daily, weekly or monthly trend for total active users, total messages sent, total call minutes, and number of active users that made a call. You can also view a breakdown of:

  • Jabber client versions used.

  • Operating systems.

  • Chat types used.

  • Video call screen resolutions.

  • Audio or video calls made.

  • Connections made in or outside the organization's network.

This data helps you see how often Jabber is being used and helps you create reports.

Calendar Date Selector for Messaging and Devices

You can now use a calendar date selector to view data within a specific time frame for Messaging and Devices Analytics. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.

The KPIs in the Messaging and Devices tabs are fixed and don't change when you select a specific time frame. All other charts below the KPIs update based on the date you select.

Webex Edge for Devices Support

You can now see data for on-premises devices on release ID: RoomOS 2019-12-16 285a7f8edd1 or higher that linked to Webex Edge for Devices. Devices Analytics shows you a breakdown of how many devices have been used for calls, whiteboarding, and digital signage.

For more information about linking on-premises devices to the Webex cloud, see the Webex Edge for Devices White Paper.

Webex Meetings Inactive Users Report

You can now generate Webex Meetings Inactive Users Reports in Analytics. This report shows you a list of users who haven't hosted or attended Webex Meetings for a specific time period. You can use this report to help you see why those users haven't been using Webex Meetings, and what you can do to help them use it more.


Thin Clients and Mobile Devices Support

You can now see rich troubleshooting data for users who join Webex meetings through thin clients or mobile devices.

These are the minimum Webex Meetings versions required in order to see troubleshooting data from users who join through thin clients and mobile devices. If the devices don't meet these requirements, then only packet loss and latency data are available.


Minimum Webex Meetings Version

Mobile Devices


Thin Clients


We're sharing details about our planned releases, but keep in mind that we might need to make changes to release dates and the features themselves. You can subscribe to this article to get updated about any changes.

Quality Tab in Meetings Analytics Revamp

The Quality tab for Meetings in Analytics is getting a whole new look. It'll provide you with rich quality of service insights across all VoIP and video meetings and quality insights based on location, network connectivity, and operation system.

Webex Assistant for Devices Data in Analytics

We're adding a new tab for Webex Assistant data in Devices Analytics so you can see how many times the Webex Assistant listened to voice commands and see the breakdown of all the voice commands used.

True Forward Reports

False Forward reports of extra Webex licenses you've used are no fun, which is why we're going to add a True Forward report to Analytics so you can see the exact number of extra Webex licenses you've used in your organization. You can use this report to help with budgeting during your next annual review.

Teams Client Version Reports

Not sure why some users are missing features from their Webex Teams client? Maybe it's because they haven't updated their Webex Teams client to the latest version yet. With the new Teams Client Version report, you can see how many different Webex Teams client versions are used in your organization and get those users to click on that shiny update button.

Admin Join Feature in Diagnostics

Oh no, is someone having network problems during a meeting with an important customer, but you think there's nothing you can do to help until after the meeting is over? Think again. The Admin Join feature lets you join any meeting that's in progress straight from the Diagnostics page so that you can offer real-time support and save the day.

Virtual Desktop Infrastructure (VDI) Client Support in Diagnostics

Not only do we support meetings data for users who join from all devices types, we're also going to support meetings data for users who join from VDI clients.

Live Meeting Page in Diagnostics

Instead of searching for a meeting, we're adding a filter that lets you see all the meetings that are currently in progress so you can quickly help out with troubleshooting issues.