New Features Coming in January 2021

For more information about these features, see Analytics for Your Cloud Collaboration Portfolio and Advanced Diagnostics and Troubleshooting in Control Hub.


View Quality Data for Breakout Sessions

You can now see quality data for breakout sessions within a meeting. The blue line at the top of the timeline represents a breakout session. Click on the blue line to see which participants joined the breakout session and how long they were in there for to help you isolate issues within a specific breakout session.

View Which Participant Paired With a Device

When a participant uses a device or connects through PSTN to join a meeting, the name of the participant now shows up under the device. This helps you see which participants paired with which device, making it easier for you to reach out to the correct participant to assist them.

New Features Coming in December 2020


Revamped Meetings Analytics Quality Page

The Meetings Quality page in Analytics was revamped with real-time network quality KPIs and metrics for VoIP, video, and join meeting time (JMT), plus more trending charts with summary statistics. IT admins can view real-time data, identify users with repetitive network quality issues, and cross launch into Troubleshooting to address quality issues.

Check out the Meeings Redesigned Quality infographic to see all the new stuff that's available to you.

You must be on a Webex site version 40.6 or later to view the Meetings Redesign tab.

Microsoft and Slack Integration Support in Meeting Report

You can now see if a meeting was scheduled through Microsoft Teams or Slack in the Webex Meeting report if your organization has set up those integrations. This column helps you track and quantify integration usage for Webex Meetings.

Reports REST API

You can now create your own reports with our new Analytics Reports Rest APIs. This allows you to have access to pull large-scale data into your own business intelligence system.

For more information, see the Reports API or Report Templates API developer page.


Meeting Qualities REST API

You can now access up to 14 days of Live Meetings and Post Meetings details data with the new Meeting Qualities REST API. Per minutes quality metrics are also available similar to the data presented in the Troubleshooting tab. This API provides you with a scalable and programmatic access to meetings and participants details, including per minute network quality data in real time.

For more information, see the Meetings Qualities developer page.

New Features for October 2020


Webex Future Scheduled Meetings Report

This report shows you the upcoming meetings within the next 90 days for a selected Webex site. Use this report to gain insights into how many users are scheduling meetings and understand the volume and timing of upcoming meetings. This information can help you manage the timing of a site migration or a site upgrade that might impact users. You can also identify critical meetings or events to help plan support accordingly.

Webex High CPU Report

This report shows you if participants had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. A high system CPU usage could cause those participants to have a lower quality meeting. You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience.


Monitor All Participants with the VIP Live Meeting Quality Issue Alert

The VIP Live Meeting Quality Issue alert can now monitor all the participants in the same meetings as the users that you created the alert for.

This option is off by default. If you have an existing VIP Live Meeting Quality Issue alert set up already, then this option will be automatically turned on the next time you edit the alert.

Transport Protocol Change Indicator

You can now see when a participant changes from UDP to TCP during a meeting by hovering over the purple diamond icon in the Meeting Details view and Participants Details view.

A change from UDP to TCP is usually an indication of unstable network connection, which may impact a participant's audio and video quality. You can use this information to help triage audio and video related problems for those participants.

New Features for September 2020


Devices Analytics Revamp

We updated the Devices tab with new key performance indicators (KPIs) and charts to help you monitor how cloud-registered devices are being used in your organization.

Webex Assistant for Devices Data

You can now view usage data for the Webex Assistant for Devices. This data helps you get insights on how users are interacting with the Webex Assistant, and how you can help users engage with it more often.


Proactive Notifications

You can now set up alerts to notify you whenever participants reach a specific packet loss, jitter, or latency threshold during Webex meetings. You'll get an email with the meeting details that the participant is in so you can jump in and provide troubleshooting support.

You must be a full administrator, and have a Webex site that's on version 40.4.0 or higher to set up alerts. Alerts only trigger for participants who attend meetings through the Webex Meetings and Webex Teams app. The minimum app versions that participants must use are:

  • Webex Meetings desktop app version 39.6.5 or higher.

  • Webex Meetings mobile app version 39.11 or higher.

  • Webex Teams desktop version 3.0.12427.0 or higher.

  • Webex Teams Android app version 4.1.6 or higher.

  • Webex Teams iOS app version 4.3 or higher.

View Live Meetings

You can now see a list of all the meetings that are in progress for a Webex site. This list allows you to proactively monitor and troubleshoot meetings that may have issues.

You must be a full administrator, read-only administrator, or support administrator with the Advanced Troubleshooting Access role to view live meetings.

Join In Progress Meetings

You can now join meetings that are in progress with just the click of a button in the Meeting View of Troubleshooting. This feature lets you quickly help out participants who are having trouble during a meeting.

You must be a full administrator with the Advanced Troubleshooting Access role to join in progress meetings.

April to July 2020 Release


Meetings Usage Summary Report

This report shows you the details of all the meetings held in your organization for each day. At a quick glance, you can find out the total number of meetings and participants, and the total number of VoIP, PSTN, and video participant minutes for a specific date.

Teams Client Version Report

Want to find out who’s not clicking that update button? The Teams Client Version report shows you which Webex Teams client version users are on. Users on older versions don't have all the up-to-date features and fixes, so you can help them with their problems by finding out if it’s because of the version they're on.

Teams Summary - Bot Activity Report and Teams Summary - User Activity Report

Similar to the Teams Bots Activity report and Teams User Activity report, these reports show you a summarized view of the data for the selected date range instead of the data for each day. Use this report if you want to get a high level view of how effective bots are, and how users are adopting Webex Teams.

True Forward Active User Report and True Forward Enterprise Agreement Report

These two True Forward reports show you your subscription information for your product, and how many licenses you've allocated to users. If you went over your provisioned license quantitiy, you can track the consumption quantitiy in the report to give you an idea on how your subscription will change.

These reports are only available to customers that have an active true forward eligible subscription.

Webex Meeting Audio Usage Report

This report shows you the details of the different audio types used by participants during meetings within a selected date range. You can use this report to get insights on which audio type is the most used in your organization.

Reports Available for Standard License

Customers with a standard license for Control Hub now have access to three months of data for:

  • Webex Meeting Usage Summary Report

  • Webex Active_Hosts Report

  • Webex Inactive Users Report

  • True Forward - Active User Rolling Average Report

  • True Forward - Enterprise Agreement Report


Webex Monitoring Service

The Webex Monitoring Service is now available in Control Hub. You can use this service to collect baseline data on your organization's network when using Webex services. This data can help you troubleshot meetings by seeing if problems are coming from your organization's network or from Webex data centers.

For more information, see how to set up the Webex Monitoring Service and how to view the Webex Monitoring Service data.

Mute Indicator

Ever had a moment in a meeting where you were talking, but didn't realize you were muted? We've all been there, which is why we added a mute indicator. This indicator helps you determine if participants had audio quality issues, or just forgot to click that mute button.

The mute indicator only shows for participants who mute themselves through the Webex Meetings desktop and mobile app, the Webex Teams desktop and mobile app, and cloud-registered room devices. If a participant was muted through an external hardware, like a microphone, then the mute indicator doesn't show.

Meeting End Indicator

We added an indicator that lets you know when a participant left a meeting on purpose or unexpectedly. When monitoring meetings, you can use this information to help troubleshoot problems if you notice that lots of participants are dropping from meetings unexpectedly.

The meeting end indicator only shows for participants who use VoIP to join meetings with the Webex Meetings app, the Webex Teams app, or a video system.

Memory Usage for Participants

You can now see the system and Webex app memory usage for participants in the Participant View. This information can help you figure out if participants are having trouble with their meetings due to their network connection or high memory usage.

February and March 2020 Release


Cisco Webex Desk Pro and Cisco Webex Room Panorama Support

We now bring the power of analytics to two new devices, the Cisco Webex Desk Pro and Cisco Webex Room Panorama. You can use data from these new devices to see how they're being used across your organization and help drive adoption.

USB Passthrough Mode Data Support

The Cisco Webex Room Kit Mini has a mode called USB Passthrough, which lets anyone join a meeting with the device by connecting its USB cable to a computer. You can now see data for when the USB Passthrough mode is used to get a better understanding of how often the mode is used in your organization.

Active Devices Key Performance Indicator (KPI) for Devices Analytics

We've replaced the Online Devices KPI on top of the Devices Analytics page with the Active Devices KPI. Don't worry, you can still find out how many online devices there are in the Devices tab. Instead of showing you how many devices were just online, the Active Devices KPI provides a better insight by showing you how many devices were actually used in meetings based on the previous day, with a trending comparison from the past week. You can use this information to see how often devices are being used and see how you can increase adoption for your organization.

Tracking Codes in Webex Meeting Report

Tracking codes are now included in the Webex Meeting report in Analytics. Tracking codes help you analyze usage by different groups within an organization—for example, by department or division. Now that you can track these tracking codes in the report, you can use the data to help with adoption insights for cost accounting or other internal billing processes across different groups.

Teams Bots Activity Report

Bots in Webex Teams can improve productivity and help reduce costs, but how can you tell if they really do that? With the new Teams Bots Activity report, you can get metrics for these useful automated helpers, such as how many spaces a bot joined, how many messages a bot sent, how many files a bot shared, and more. These metrics help you see how effective bots are, or if they just want to be your friends.

Teams User Activity Report

Want to find out how people are using Webex Teams? Then check out the Teams User Activity report, which shows you how many spaces they're a part of, the number of files they shared, how many spaces they created, and more. These metrics help you analyze user activity patterns across your organization.


3rd Party Session Initiation Protocol (SIP) Devices Support

Data from all devices should be equal, which is why Diagnostics now supports data from 3rd party SIP devices. You can get insights about how these devices are used to join a meeting and additional quality of service data that are updated within the meeting every minute.

Search Meetings with Names of Cloud-Registered Devices

Do you have devices that are registered up in the Webex clouds? If you do, then you can now search for any cloud-registered device by name in Diagnostics. This lets you see how often a device is being used and the quality data it experiences across multiple meetings.

January 2020 Release


Cisco Jabber Analytics Data

Analytics data is now available for Jabber if your organization has:

  • On-premises Jabber with full Unified Communications.

  • On-premises Jabber with Instant Messaging-only.

  • On-premises Jabber with Phone-only.

  • Jabber with Webex Messenger.

You must also complete the configurations below so Jabber data is sent to Control Hub. The date for Jabber data in Control Hub starts once these configurations are complete. Jabber data doesn’t backfill.

The Key Performance Indicators (KPIs) that show at the top of the Jabber Analytics page to help you better understand Jabber adoption in your organization are:

  • Active Users.

  • Total Messages Sent.

  • Total Calls.

  • Screen Sharing.

Each of these KPIs show a trending percentage from the previous time period.

There are charts that show you a daily, weekly or monthly trend for total active users, total messages sent, total call minutes, and number of active users that made a call. You can also view a breakdown of:

  • Jabber client versions used.

  • Operating systems.

  • Chat types used.

  • Video call screen resolutions.

  • Audio or video calls made.

  • Connections made in or outside the organization's network.

This data helps you see how often Jabber is being used and helps you create reports.

Calendar Date Selector for Messaging and Devices

You can now use a calendar date selector to view data within a specific time frame for Messaging and Devices Analytics. The amount of data you have access to depends on the type of customer you are. If you're a standard customer, you have access to 3 months of data. If you're a Pro Pack customer, you have access to 13 months of data.

The KPIs in the Messaging and Devices tabs are fixed and don't change when you select a specific time frame. All other charts below the KPIs update based on the date you select.

Webex Edge for Devices Support

You can now see data for on-premises devices on release ID: RoomOS 2019-12-16 285a7f8edd1 or higher that linked to Webex Edge for Devices. Devices Analytics shows you a breakdown of how many devices have been used for calls, whiteboarding, and digital signage.

For more information about linking on-premises devices to the Webex cloud, see the Webex Edge for Devices White Paper.

Webex Meetings Inactive Users Report

You can now generate Webex Meetings Inactive Users Reports in Analytics. This report shows you a list of users who haven't hosted or attended Webex Meetings for a specific time period. You can use this report to help you see why those users haven't been using Webex Meetings, and what you can do to help them use it more.


Thin Clients and Mobile Devices Support

You can now see rich troubleshooting data for users who join Webex meetings through thin clients or mobile devices.

These are the minimum Webex Meetings versions required in order to see troubleshooting data from users who join through thin clients and mobile devices. If the devices don't meet these requirements, then only packet loss and latency data are available.


Minimum Webex Meetings Version

Mobile Devices


Thin Clients