Thanks for your feedback.
Make and answer calls
Feedback?You can make and answer calls with either the touchscreen or the hardkeys on your phone.
If there's a meeting ongoing on the phone, leave the meeting to make or answer a call. The phone can't handle a meeting and a call at the same time.
If you have a Cisco Headset with the call control feature connected to your phone, you’re able to answer a call with its call button.
Need help for Cisco Headsets? See Cisco Headsets.
Your phone can have one or multiple lines as your administrator configures.
You have different ways to make a call. For example, you can use your phone just like any other phone, use your speakerphone or headset for hands-free calling, or tap a button to use a feature available on the phone, and so on.
Choose one way to make a call according to your actual situation.
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Do one of the following actions:
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(Optional) If you want to make a new call during the current active call, do the following:
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Tap End call |
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to make a call.
, search for a call entry from the 
, locate the call entry, and tap the entry to make a call.
, search a contact name in the search bar, and tap the contact to make a call.
on the phone screen or press 
on the phone keypad.
to make a call to another person.
when you finish the call.You can use a particular line to make a call. The extension that displays on the top left is your primary line. If you don't select an extension before you dial a number, then the primary line is used by default.
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Select a line on your phone.
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Do one of these actions:
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(Optional) If you want to make a new call during the current active call, do the following:
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Tap End call |
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.
If your call disconnects, the emergency services can call you back.
Before you begin
Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.
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Enter the emergency number and tap |
You can answer an incoming call with the phone handset, the phone speaker, or the connected headset.
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When prompted with an incoming call, do one of these actions to answer it:
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When your line receives multiple calls at the same time, the calls list displays the status for each call. You can answer incoming calls on the calls list.
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Tap an incoming call from the calls list. |
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Do one of the these actions:
If an active call is ongoing, you can't directly answer an incoming call by lifting the handset, or pressing the headset or Speakerphone key on the phone. |
On the phone with multiple lines, when you receive multiple incoming calls at the same time, you can view a list that includes all current calls from all your phone lines. These calls are sorted in chronological order (from oldest to newest). You can group the calls by each line. You have the option to answer an incoming call on the list of calls.
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Open the calls list:
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In the All calls (n) list, swipe on the phone screen to view incoming calls. The All calls (n) displays all calls (including active, incoming, held, and shared calls, etc.) on the phone, where n represents the total number of the current calls. By default, each line can have up to 10 calls at the same time. If you want to change the maximum number, consult your administrator. |
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(Optional) If you want to sort the calls by each line, toggle on Sort by line. The grouped calls in each line are still sorted in chronological order.
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On an incoming call entry from the calls list, do one of the these actions:
If an active call is ongoing, you can't directly answer an incoming call by lifting the handset, or pressing the headset or speakerphone key on the phone. |
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(Optional) If you want to return to the home screen from the calls list, press the Home button. |
When prompted with an incoming call, you can decline it by sending a ringing call to your voicemail system (if configured). If your administrator doesn't set up your voicemail system, the call is rejected and the caller hears a busy tone.
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Tap Decline. If your phone contains multiple lines, the receiver displays at the top of the phone screen, as the following example shows:
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When your line receives multiple calls at the same time, you can decline the calls in the calls list. The calls list contains all current calls for each line on the phone.
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Do one of the following actions:
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(Optional) If you want to sort the calls by each line, toggle on Sort by line. The grouped calls in each line are still sorted in chronological order.
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You can use an intercom line to make a one-way audio call in which the recipient's phone answers the call automatically with mute activated (whisper mode).
Your phone enters the whisper mode until the recipient accepts the intercom call. In the mode, the other person can hear you, but you can't hear them. Your message is broadcast through the recipient’s speakerphone, headset, or handset, if any is active.
After receiving the intercom call, the recipient can start two-way audio (connected state) to allow for further conversation.
If you are already on an active call and you make an intercom call, the active call is placed on hold.
Before you begin
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Tap Intercom The line name and intercom number display next to the icon. If your administrator
assigns a speed dial number to the line, the speed dial number displays following the
intercom number.
For the intercom numbers that are configured as speed dials, you can also find them from the All and Lines tabs on the phone home screen (full-screen mode). If your intercom line is not configured with a speed-dial
number, you will be prompted to enter an intercom number. Then you need to enter a valid
intercom number on the search bar. |
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Listen for the intercom alert tone, and then begin speaking. On the phone home screen, you can view the call status, including the recipient and
call duration.
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Tap End call |
.You can answer an intercom call to talk to the other person.
Before you begin
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Tap Talk to switch to the connected state. In the connected state, you can speak to the intercom caller. If you are on an active call, tap Hold & Talk to place the active call on hold and talk to the intercom caller. |
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(Optional) In the whisper mode, if you want to return to the phone home screen, tap Hide. You can view the call status, including the intercom caller and call duration.
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Tap End call when you finish the call. |
Your administrator may require that you enter an authorization code or a client matter code, or both, after you dial a phone number. The authorization code, called Forced Authorization Code (FAC), controls access to certain phone numbers. The Client Matter Code (CMC) , also called as billing code, is used for accounting or billing purposes.
- When an authorization code is required, the phone displays
Authorization code, followed by #, your entered number is hidden by dots for security reasons, and you hear a special tone.If you want to check the code that you entered, press Show PWD (on 9841/9851/9861) or tap
(on 9871/8875) - When a billing code is required, the phone displays
Client matter code, followed by #and you hear a special tone. - When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.
