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Troubleshooting Meetings

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Cisco Webex Web App

The Cisco Webex web app lets users join from any supported Chrome, Internet Explorer, Firefox, or Safari browser.  For help, see: Cisco Webex Web App Supported Operating Systems and Browsers


With the Cisco Webex web app, you can join Webex meetings and events fast, without installing anything (no plug-ins) on your computer.

Host:

  • For meeting hosts, click the Start by browser link.
Attendee:
  • Just select the Join by browser link.

Temporary File Solution (TFS)

Use the Temporary File Solution (TFS) Installer (No admin rights needed)
To resolve the start/join issue:
  1. Clear cache and cookies in your web browser, see:
  2. Close all open web browsers, open a new browser and try to login again.

Access the site without using a bookmark or favorite:
  1. Manually type your site address in the browser. (Example: SITENAME.webex.com)
  2. Try to restart or rejoin the meeting.

Uninstall / Rejoin Webex

For Windows:
  1. Uninstall Webex using the removal tool: https://cisco.bravais.com/s/Pw7auGIRLdBugdlb6nBv
  2. Open the downloaded file and double-click on it, then follow the prompts. Right-click on the file and select Run as administrator.
  3. Try to join the meeting again.
For macOS:
  1. Uninstall Webex using the removal tool: https://cisco.bravais.com/s/4Kd44oJMbWksbTPQtvpw
  2. Try to join the meeting again.

Cisco Webex Meetings Mobile App

For iOS:

To resolve the start/join issue:

Uninstall / Rejoin Webex
  1. Uninstall the Cisco Webex Meetings mobile app.
  2. Download Cisco Webex Meetings (iOS) app.
  3. Try to join the meeting again.
For Android:
  1. Uninstall the Cisco Webex Meetings mobile app.
  2. Download Cisco Webex Meetings (Android) app.
  3. Try to join the meeting again.

Unable to join a meeting using the email invitation link

To resolve the join issue by using the meeting, session, or event number:
  1. Navigate to https://www.webex.com/login/attend-a-meeting.
  2. Enter the meeting, session, or event number into the Meeting Number field.
  3. Enter your name, email address, and the meeting password.

If the issue persists, contact technical support.  For help, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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