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Troubleshooting Meetings

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Make sure you are using a supported Operating System and Browser, see: Webex Meetings Suite System Requirements

To check on the status of Webex services, see: status.webex.com

Start or Join Issues

Symptoms:

If you are seeing one of the following messages (or something similar) while joining or starting a meeting, you may not have administrative rights to install software on your computer:
  • Hanging at 'One Moment Please'
  • Hanging at: Starting Webex
  • 'Java is not working' error
  • Hanging at 'Meeting in Progress'
  • Unable to start or join a meeting, the meeting client hangs at 10%, 86%, or 99%.
  • The meeting hangs at 10%, 86%, or 99% while trying to start or join a meeting.
  • The join process may hang if the meeting installer is not able to run properly.
Solution:

Try using the Cisco Webex Web App or Temporary File Solution (TFS) method to join or start your meeting: With these two options admin rights are not required.

To always join using the Web App, click on the Join Meeting / Start Meeting drop-down menu and select: Always join from web app:



If you are hanging at the Starting Cisco Webex Meetings screen using the Chrome or Firefox browser, you can click on the Join from your browser link:



If you are hanging at the Starting Webex screen using the Edge browser, you can click on the Run a temporary application link:




Cisco Webex Web App:

Available features may vary depending on which OS and Browser you are using.

The Cisco Webex web app lets users join from any supported Google Chrome, Internet Explorer, Firefox, Edge, or Safari browser.  For help, see: Cisco Webex Web App Supported Operating Systems and Browsers, and Cisco Webex Web App.

With the Cisco Webex web app, you can join Webex meetings and events fast, without installing anything (no plug-ins) on your computer. For help, see:  Get Started Joining a Meeting, Event, or Training Session with the Webex Web App.

Temporary File Solution (TFS):

TFS is designed to enable users that are in a locked-down PC (Windows) desktop environment (without administrative rights) to join meetings without having to download and install the Webex Desktop App in their file system.  For help, see: WBX25110 - What is the Temporary File Solution (TFS)?

Additional Information:
To resolve the start/join issue:
  1. Close all open web browsers, open a new browser, and try to start/join the meeting again.
  2. If you are still not able to start/join the meeting, clear cache and cookies in your web browser, see:
  3. If the options above do not resolve the issue, contact your local IT department for further assistance with manually installing the Webex Desktop App.

Uninstall / Rejoin Webex

For Windows:
  1. Uninstall Webex using the removal tool: https://cisco.bravais.com/s/Pw7auGIRLdBugdlb6nBv
  2. Open the downloaded file and double-click on it, then follow the prompts. Right-click on the file and select Run as administrator.
  3. Try to join the meeting again.
For macOS:
  1. Uninstall Webex using the removal tool: https://cisco.bravais.com/s/4Kd44oJMbWksbTPQtvpw
  2. Try to join the meeting again.


Meeting Invitation Link Issues

Symptoms:
  • The Meeting join link does not work.
  • Join Meeting link is missing from the email invitation for Webex Meetings.
  • The email invitation for Webex Meetings is blank, with no join meeting link.
  • The green Join Meeting button is missing from the invitation after updating my meeting.
Solution:

If the meeting invitation link is not allowing you to start or join a meeting, try the following:
  1. Navigate to https://www.webex.com/login/attend-a-meeting.
  2. Enter the meeting, session, or event number into the Meeting Number field.
  3. Enter your name, email address, and the meeting password.


Mobile App Issues

To join or start meetings using a mobile device, check the following first:
Symptom:
  • Unable to join or start a meeting from a Mobile device.
Solution:

For iOS:
  1. Uninstall the Cisco Webex Meetings mobile app.
  2. Download Cisco Webex Meetings (iOS) app.
  3. Try to join the meeting again.
For Android:
  1. Uninstall the Cisco Webex Meetings mobile app.
  2. Download Cisco Webex Meetings (Android) app.
  3. Try to join the meeting again.
For additional information on Mobile support: Cisco Webex Meetings Mobile App Resources.

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