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Troubleshooting Webex Meetings
Feedback?Troubleshooting Meetings
Troubleshooting Webex Meetings
Troubleshooting Events (New), Webinars
Mobile App Issues
Introduction:
Webex is a robust video conferencing solution that can be used through a computer desktop or mobile app, which lets users connect online for video conference meetings, webinars, content sharing, and interact via Polling, Breakout sessions, and chat. Webex creates an effective conferencing environment, leading to more satisfying meetings and increased productivity.
Host Role: What is a Host Role?
The host is the person who can, edit, start, record, and ends a meeting or a session. A host can also assign roles to other participants in a meeting or a session. The host role can be reassigned once in a meeting or a session.
Best practices for a secure meeting:
Webex is a robust video conferencing solution that can be used through a computer desktop or mobile app, which lets users connect online for video conference meetings, webinars, content sharing, and interact via Polling, Breakout sessions, and chat. Webex creates an effective conferencing environment, leading to more satisfying meetings and increased productivity.
Host Role: What is a Host Role?
The host is the person who can, edit, start, record, and ends a meeting or a session. A host can also assign roles to other participants in a meeting or a session. The host role can be reassigned once in a meeting or a session.
Best practices for a secure meeting:
- Don’t publish passwords to publicly accessible websites.
- Don’t share your Audio PIN with anyone.
- Provide meeting passwords only to users who need them.
- Never share sensitive information in your meeting until you’re certain who is in attendance.
Click here: Webex best practices for secure meetings to learn more.
Hosts can perform the following tasks: From the meeting information page:
- Share screen
- Record
- Start polling
- Create/edit polls
- Start/manage breakout rooms
- End a meeting
Prerequisites for using host controls:
- Host permission in the meeting
- Webex desktop client for macOS, PC, Chrome OS, or Linux
- Webex mobile app for iOS or Android
- Webex web client
Click here: Roles in Webex Webinars to learn more.
Cohost: What is a Cohost?
The Cohost role provides privileges that is similar to the host role. Cohosts can help improve meeting productivity. If the host is running late or can't attend, a cohost can start and manage the meeting. Cohosts can also assist the host with meeting management, which is helpful for larger events.
See below for more resources:
Presenter: What is a Presenter?
A Presenter is responsible for sharing and annotating presentations, whiteboards, documents, and applications in a meeting.
For Webex Meetings and Training: The host can designate meeting attendees as the presenter.
Site Administration: What is site administration?
Site Administration is an administrative portal for only the Webex Meetings Suite. Suppose your organization decides to add more products, such as the Webex App or Webex Calling. In that case, you'd have to manage those products in Control Hub while still using Site Administration to manage Webex Meetings.
Administration | Differences between Site Administration and Control Hub managed Webex sites
Site Administrator: What is a site administrator?
The site administrator is the person who sets up and manages your Webex site. The site administrator can set up and manage your account settings.
As a full administrator, you can assign various administrative roles to people in your organization. It allows you to streamline responsibilities and share accountability for managing the organization.
- Schedule | Webex Meeting
- Schedule | Personal Conference or Audio Only Webex Meeting
- Schedule | Webex webinars
- Schedule | Closed Caption Meetings?
- Schedule | Meeting in Microsoft Outlook for Mac
- Schedule | Meeting in Microsoft Outlook for Windows
- Schedule | Meeting in Microsoft Outlook Using the Webex Meetings Desktop App
- Schedule | Cisco Webex Scheduler for Microsoft Outlook
- Schedule | How the Schedule on Behalf Feature Works for Cisco Webex Meetings and Training
- Schedule | Allow someone to schedule Webex Meetings on your behalf in Microsoft Outlook
- Set your Webex Meetings | Scheduling preferences
- Webex App | Schedule a meeting using @webex or @meet
- Webex App | Schedule a Meeting from the Meetings Calendar
- Webex App | Schedule a Meeting from a Space
- Webex App | Cancel a Meeting
- Webex App | Unable to share or download files
- Webex Meetings | Schedule, Edit, Cancel, or Start an Event in Webex Events (Classic)
- Webex Meetings | Schedule and join meetings with Webex Scheduler for Microsoft Outlook
- Webex Meetings | Preassign participants to breakout sessions
- Webex Meetings | Create breakout sessions
- Webex Meetings | End All Breakout Sessions
- Webex Meetings | Add, rename, or delete a breakout session
- Webex Meetings | Broadcast a message to breakout sessions
- Webex Meetings | Move or exchange attendees in breakout sessions
- Webex Meetings | Respond to requests for help in breakout sessions
- Webex Meetings | Breakout sessions
- Webex Meetings | Start a Webex Meeting
- Webex Meetings | Get started with Webex Meetings for hosts
- Webex Meetings | Schedule and Join Meetings with Cisco Webex for Google Workspace
- Webex Meetings | Schedule, Start and Join Cisco Webex Meetings in Slack
- Webex Meetings | Join or leave a breakout session
- Webex Meetings | Connect to Webex Meetings from a mobile device - iOS & Android
- Webex Meetings | How to set up a camera? Camera settings?
- Webex Meetings | Switch Your Speaker, Microphone, or Camera in a Cisco Webex Meeting or Cisco Webex Event (Slow Channel)
- Webex Meetings | Select advanced video settings for Webex Meetings - Windows & Mac
- Webex Meetings | Show or hide automated closed captions during a Webex meeting or webinar
- Webex Meetings | How Do I Send a Chat Message?
- Webex Training | Set Up Breakout Sessions When You Schedule a Cisco Webex Training Session
- Webex Training | Present a Breakout Session in Cisco Webex Training
- Webex Training | Manage Breakout Sessions in Cisco Webex Training
- Webex Event | How Do I Disable the Chat Panel in Webex Events (Classic)?
- Host Key | Find the host key for a scheduled Webex Meeting
- Recording | Unable to record the session on the computer
- Recording | Unable to edit the webEx recording
- Recording | Select the screen layout for recordings in Webex meetings, webinars, and events
- Recording | Find your Webex recordings
- Recording | How Do I Retrieve the Chat Logs from a Network-Based Recording?
- Webex Events & Meetings | Switch to Classic Screen Sharing in Cisco Webex Meetings or Cisco Webex Events (Windows 10)
- Webex Events & Meetings | Share Motion and Video Content in Webex Meetings and Webex Events (Slow Channel)
- Webex Assistant and Closed Captions | Compare Webex Assistant and automated closed captions
Cohost: What is a Cohost?
The Cohost role provides privileges that is similar to the host role. Cohosts can help improve meeting productivity. If the host is running late or can't attend, a cohost can start and manage the meeting. Cohosts can also assist the host with meeting management, which is helpful for larger events.
See below for more resources:
- Host and Cohost | Host and Cohost Roles and Privileges on Webex Rooms
- Host and Cohost | Assign cohosts in Webex Meetings and Webex Webinars
Cohost privileges
Cohosts can perform the following tasks: From the meeting information page:
- Start and host the meeting
- Mute or unmute some or all participants
- Permit or prevent attendees from unmuting themselves after the host or cohost mutes them
- Share multimedia
- Move attendees to and from the lobby
- Expel attendees
- Start recording, if a cohost has assumed the host role
Prerequisites for using host or co-host controls
- Host permission in the meeting, or co-host permission (set by the host)
- Webex desktop client for macOS, PC, Chrome OS, or Linux xx
- Webex mobile app for iOS or Android
- Webex web client
Click here: Assign cohosts in Webex Meetings and Webex Webinars to learn more.
- Schedule | How the Schedule on Behalf Feature Works for Cisco Webex Meetings and Training
- Schedule | Allow someone to schedule Webex Meetings on your behalf in Microsoft Outlook
- Webex App | Add or Remove a Cohost from a Meeting
- Webex Rooms | Host and Cohost Roles and Privileges on Webex Rooms
- Site Administrator | Allow Users to Choose an Alternate Host or a Cohost on Your Webex Site
Presenter: What is a Presenter?
A Presenter is responsible for sharing and annotating presentations, whiteboards, documents, and applications in a meeting.
For Webex Meetings and Training: The host can designate meeting attendees as the presenter.
Note Taker: What is a Note Taker?
A single note taker can publish notes during the meeting or send a meeting transcript to all participants. On the Participants panel, right-click the participant, and then select Change Role To > Note Taker. A pencil indicator appears to the right of the participant's name.
A single note taker can publish notes during the meeting or send a meeting transcript to all participants. On the Participants panel, right-click the participant, and then select Change Role To > Note Taker. A pencil indicator appears to the right of the participant's name.
- Webex Meetings | Manage notes, meeting minutes, and closed captions in Webex Meetings and Webex Webinars
Closed Caption:
Responsible for publishing captions in real-time during the meeting and can send a transcript containing the captions to all participants.
Responsible for publishing captions in real-time during the meeting and can send a transcript containing the captions to all participants.
- Webex Meetings | Manage notes, meeting minutes, and closed captions in Webex Meetings and Webex Webinars
Attendee Role:
An attendee is someone attending a live meeting, session, or webinar.
As a webinar attendee, you can virtually raise your hand, submit questions in Q&A, and send messages to others.
An attendee is someone attending a live meeting, session, or webinar.
As a webinar attendee, you can virtually raise your hand, submit questions in Q&A, and send messages to others.
Note: Some attendee controls won't be available if disabled by the host.
- Webex Training | Attend a Breakout Session in Cisco Webex Training
- Webex Meetings | Join a Webex Meeting
- Webex Meetings | Ask for help during a breakout session
- Webex Meetings | Schedule and Join Meetings with Cisco Webex for Google Workspace
- Webex Meetings | Schedule, Start and Join Cisco Webex Meetings in Slack
- Webex Meetings | Join or leave a breakout session
- Webex Meetings | Connect to Webex Meetings from a mobile device - iOS & Android
- Webex Meetings | How to set up a camera? Camera settings?
- Webex Meetings | Switch Your Speaker, Microphone, or Camera in a Cisco Webex Meeting or Cisco Webex Event (Slow Channel)
- Webex Meetings | Select advanced video settings for Webex Meetings - Windows & Mac
- Webex Meetings | How Do I Send a Chat Message?
Site Administration: What is site administration?
Site Administration is an administrative portal for only the Webex Meetings Suite. Suppose your organization decides to add more products, such as the Webex App or Webex Calling. In that case, you'd have to manage those products in Control Hub while still using Site Administration to manage Webex Meetings.
Administration | Differences between Site Administration and Control Hub managed Webex sites
Site Administrator: What is a site administrator?
The site administrator is the person who sets up and manages your Webex site. The site administrator can set up and manage your account settings.
As a full administrator, you can assign various administrative roles to people in your organization. It allows you to streamline responsibilities and share accountability for managing the organization.
- If you're on the Webex Free plan, you don't have a Webex site administrator. Open a case for help with your account.
Site Administration | Webex best practices for secure meetings
Click here: Different Roles in Webex Meetings to learn more.
Click here: Different Roles in Webex Meetings to learn more.
- Control Hub | Manage Scheduling Templates for Cisco Webex Events in Cisco Webex Control Hub
- Control Hub | Manage Personal Rooms for a Webex site in Control Hub
- Control Hub | Add and manage a Webex site in Control Hub
- Control Hub | Get Started with Control Hub
- Control Hub | Manage Webex Meetings Users in Cisco Webex Control Hub
- Site Administrator | Sign in to Webex Administration
- Site Administrator | Manage User Accounts in Webex Site Administration
- Site Administrator | Known Issues and Limitations for Site Administration
- Control hub | Site Administrator | Enable or Disable Virtual Cameras in Webex Meetings
- Control hub | Site Administrator | Update Webex Meetings site management from Site Administration to Control Hub
- Control hub | Site Administrator | Link Webex sites to Control Hub
Key Highlights
See below for more resources:
See below for more resources:
- Webex | Ongoing issues
- Webex Meetings | List of features for Webex Meetings 40.11 to 41.2
- Webex Meetings | Announcements for the Cisco Webex Meetings Suite
- Webex Meetings | Known Issues and Limitations for Cisco Webex Meetings
- Webex Meetings | Known issues and limitations for breakout sessions
- Webex Meetings | Different Roles in Webex Meetings
- Webex Meetings | Known issues and limitations for the Webex Scheduler for Microsoft Outlook
- Site Administrator | View Your Cisco Webex Site Maximum Participant Limits
Troubleshooting Webex Meetings
Make sure you are using a supported Operating System and Browser, see: Webex Meetings Suite System Requirements
To check on the status of Webex services, see: status.webex.com
Start or Join Issues
Symptoms:If you are seeing one of the following messages (or something similar) while joining or starting a meeting, you may not have administrative rights to install software on your computer:
- Hanging at 'One Moment Please'
- Hanging at: Starting Webex
- 'Java is not working' error
- Hanging at 'Meeting in Progress'
- Unable to start or join a meeting, the meeting client hangs at 10%, 86%, or 99%.
- The meeting hangs at 10%, 86%, or 99% while trying to start or join a meeting.
- The join process may hang if the meeting installer is not able to run properly.
Webex Meetings
Try using the Cisco Webex Web App or Temporary File Solution (TFS) method to join or start your meeting: With these two options admin rights are not required.
To always join using the Web App, click on the Join Meeting / Start a Meeting drop-down menu and select: Use web app:
If you are hanging at the Start/Join Meetings screen using the Chrome or Firefox browser, you can click on the Join from your browser link:
If you are hanging at the Starting Webex screen using the Edge browser, you can click on the Run a temporary application link:
Webex Events (New)
Try using the Cisco Webex Web App or Temporary File Solution (TFS) method to join or start your event center (new) : With these two options admin rights are not required.
To always join using the Web App, click on the Start Event drop-down menu and select: Use web app:
If you are hanging at the Start/Join your event screen using the Chrome or Firefox browser, you can click on the Join from your browser link:
Cisco Webex Web App:
Available features may vary depending on which OS and Browser you are using.
The Cisco Webex web app lets users join from any supported Google Chrome, Firefox, Edge, or Safari browser. For help, see: Cisco Webex Web App Supported Operating Systems and Browsers, and Cisco Webex Web App.
With the Cisco Webex web app, you can join Webex meetings and events fast, without installing anything (no plug-ins) on your computer. For help, see: Get Started Joining a Meeting, Event, or Training Session with the Webex Web App.
Temporary File Solution (TFS):
TFS is designed to enable users that are in a locked-down PC (Windows) desktop environment (without administrative rights) to join meetings without having to download and install the Webex Desktop App in their file system. For help, see: WBX25110 - What is the Temporary File Solution (TFS)?
Additional Information:
To resolve the start/join issue:
- Close all open web browsers, open a new browser, and try to start/join the meeting again.
- If you are still not able to start/join the meeting, clear cache and cookies in your web browser, see:
- If the options above do not resolve the issue, contact your local IT department for further assistance with manually installing the Webex Desktop App.
Uninstall / Rejoin Webex
For Windows:
- Uninstall Webex using the removal tool: Meeting Services Removal Tool
- Open the downloaded file and double-click on it, then follow the prompts. Right-click on the file and select Run as administrator.
- Try to join the meeting again.
- Uninstall Webex using the removal tool: Mac Cisco Webex Meetings Application Uninstaller.
- Try to join the meeting again.
Webex Audio
If you are experiencing issues with Webex Audio, see the following article:
Meeting Invitation Link Issues
Symptoms:
- The Meeting join link does not work.
- Join Meeting link is missing from the email invitation for Webex Meetings.
- The email invitation for Webex Meetings is blank, with no join meeting link.
- The green Join Meeting button is missing from the invitation after updating my meeting.
If the meeting invitation link is not allowing you to start or join a meeting, try the following:
- Navigate to https://signin.webex.com.
- Enter the meeting, session, or event number into the Meeting Number field.
- Enter your name, email address, and the meeting password.
Mobile App Issues
To join or start meetings using a mobile device, check the following first:
- Make sure you have a Supported Device and OS Version
- Verify that you have WiFi or cell coverage
Symptom:
- Unable to join or start a meeting from a Mobile device.
For iOS:
- Uninstall the Cisco Webex Meetings mobile app.
- Download Cisco Webex Meetings (iOS) app.
- Try to join the meeting again.
- Uninstall the Cisco Webex Meetings mobile app.
- Download Cisco Webex Meetings (Android) app.
- Try to join the meeting again.
Troubleshooting Resources:
Start or Join Meeting- Webex Meetings | Error: 'http 1.1 Service Unavailable'
- Webex Meetings | Error: 'Failed to get correct parameters while downloading the meeting component. Contact Technical Support for assistance.'
- Webex Meetings | Hung at 'We are setting up your meeting' when Trying to Start / Join a Meeting
- Webex Meetings | Hanging at 'One Moment Please'
- Webex Meetings | Join Webex Meeting Link is Missing from Meeting Invitations on Android Devices
- Webex Meetings | Unable to start personal room meeting
- Webex Meetings | Invalid Host Key Unable to Reclaim the Host Role
- Webex Meetings | My Personal Room Meeting is Automatically Getting Locked After X Minutes
- Webex Meetings | Hung at 'Starting Webex' when Starting or Joining a Webex Meeting
- Webex Meetings | Mac Users are Prompted to Install Extensions when Starting or Joining an Event using the Safari Browser
- Webex Meetings | Unable to Launch the Webex Meeting from WeChat, Slack, Skype, and Webex App on iOS
- Webex Meetings | Attendees are Unable to Join Before Host on a Reoccurring Meeting
- Webex Meetings | The First Attendee Who Joined the Meeting Waits in the Lobby, Couldn't Start the Meeting as a Cohost
- Webex Meetings | Unable to Start or Join a Meeting, The Meeting Client Hangs at 10%, 86%, or 99%
- Webex Meetings | Unable to Join Webex Meetings the Page Keeps Loading and Does Not Connect
- Webex Meetings | The Host Key is Missing from the Email Invitation for my Webex Meetings
- Webex Meetings | Error: 'Microsoft Visual C++ Runtime Library Runtime Error' when Joining a Meeting
- Webex Meetings | Error: 'Meeting has Been Cancelled' when Clicking on Email Link to Join
- Webex Meetings | Error 6 when Starting or Joining a Cisco Webex Meeting
- Webex Meetings | Cisco Webex Add-On Required when Starting or Joining a Meeting on a Mac
- Webex Meetings | I'm Stuck at a "Cisco Webex Add-On Required" Message When I Try to Join from My Mac
- Webex Meetings | 'Sorry, we missed you' Emails were Received by Participants who Attended the Event
- Webex Meetings | Attendee is Prompted for CAPTCHA While Joining the Meeting
- Webex Meetings | The Session Password is not Displayed on the Session Information Page when I Click the Join Link
- Webex Meetings | Join Meeting Link is Missing from Email Invitation for Webex Meetings
- Webex Meetings | Prompted for Username and Password when Joining a Webex Meeting
- Webex Meetings | Attendee is Unable to Join Meeting on Mac; Browser Hangs at One Moment Please
- Webex Meetings | My Name and Email Address are not Saved on the Join Meeting Page
- Webex Meetings | Browser Failure when Starting or Joining a Meeting
- Webex Meetings | Unable to Start or Join Cisco Webex Meetings on a Mac - Stuck on Connecting
- Webex Training | Unable to Join More than One Webex Training Session on My Mac
- Webex Devices | How Do I Ensure My Video Endpoints are Tuned for the Best Experience Possible?
- Webex Session | Meeting Manager Displays a Not Responding Message or Crashes after Joining a Webex Session
- Site Administration | Error: 'Your account information is invalid, or you have cancelled the login. Please try again or contact your site administrator.'
- Site Administration | Unable to Schedule Meetings after Upgrading to a Paid Plan
Click on the tabs to access resources related to In Meeting Issues:
Video Issues
- Webex Meetings | How Do I Troubleshoot Latency for Residential Users?
- Webex Meetings | Latency Troubleshooting Best Practices
- Webex Meetings | Unable to see the participant video
- Webex Meetings | Error: 'We can't connect to your webcam
- Webex Meetings | The Advanced Camera Settings are Missing after Upgrading to Cisco Webex Meetings Suite (WBS) 39.8
- Webex App | The Video is On and Greyed Out in Meeting Scheduler
- Webex App | Video and Audio are Choppy in the Cisco Webex App
- Webex Session | Virtual Camera Driver Stopped Working After a Site Upgrade
- Webex Session | My Webcam does not Work in a Webex Session
Audio Issues
- Webex Audio | Webex Audio Troubleshooting
Sharing Issues
- Webex Meetings | The Laser Pointer is Disabled While Sharing a Whiteboard in a Cisco Webex Meetings
- Webex Meetings | Optimize for Motion and Video Option is Missing
- Webex Meetings | Broken Screen When Attendee is Sharing Desktop
- Webex Meetings | Error: 'We could not share this file because this file type is not supported for file sharing' when Sharing. PDF
- Webex Meetings | Error: 'There is no content to view at the moment, either because no content is being shared or because an unsupported media object is being shared' Throughout the Recording
- Webex Meetings | Landscape PDF Document is Shared in Portrait View Using Presentation or Document Sharing
- Webex Meetings | Blank White Screen when Application or Desktop Sharing
- Webex Meetings | Cross Waffle Patterns While Sharing Application or Desktop on Windows 8 or 10
- Webex Meetings | Error: 'We could not share this file because this file type is not supported for file sharing' when Sharing a . SWF File in a Meeting
- Webex Meetings | Screen Sharing Option is Greyed Out in Webex Meetings on Mac
- Webex Event | Is Optimizing for Motion and Video available for Webex Events (Classic)?
- Webex Event | Share Menu and Share Content Options are Not Visible to Attendees in Webex Events
Chat Issues
- Webex Meetings | Where do the Chats within a Meeting get Saved on the Hard Drive?
- Webex Meetings | Does Private Chat Get Recorded in a Network-Based Recording?
Break Out Sessions
- Webex Meetings | Break Out Sessions
Streaming Issues
- Webex Streaming | Other Streaming Services Button in Live Stream Options does not Work
Recording issues
- Webex Meetings | The Option 'Display this URL at the end of playback' is Grayed-Out When Adding a Recording and CMR Hybrid Meeting Recordings
- Webex Meetings | Record and Playback Help
- Webex Meetings | Playback Control Section is Missing from the Network-Based Recording Properties Page
- Webex Meetings | A Green Bar is Displayed at the Bottom of a Converted Recording
- Webex Device | TelePresence Video is not Captured in Meeting Center Video Conferencing
- Webex Recording | Prompted to Enter URL, Account Name, and Password when Converting an NBR to .MP4 Format
- Webex Recording | WRF2WMV Converter
- Webex Recording | Video-Centric Recording Player Platform and OS Support
- Webex Recording | Error: 'There is no storage space available on your Webex server' when Starting a Network-Based Recording
- Webex Recording | Error: 'Can't record the meeting' when Attempting to Record a Webex Call or Meeting
- Webex Recording | The Local Recorder (.WRF) is not Recording Computer Audio.
- Webex Recording | Error: 'Unknown file format. You may update your Network Recording Player and try again.'
- Webex Recording | Error: 'Cannot connect to the recording service.' when Recording a Meeting with Partner Audio
- Webex Recording | No Sound when Playing Back a Network-Based Recording (NBR)
- Webex Recording | Error: 'General Error Occurred in File Operation' When Trying to Playback Network-Based Recordings (NBR) File
- Webex Recording | NBR Recording Freezes/Hangs at Buffering During Playback
- Webex Recording | Error: 'URL is Invalid.' when Playing a Recording
- Webex Recording | Error: 'Your email address is associated with another WebEx account' While Sharing a Recording
- Webex Recording | Unable to Download a Recording from the My Recorded Meetings Page
- Webex Recording | How Do I Troubleshoot Webex Meeting Recording (.WRF) Corrupted File Issue?
- Site Administration | Error: 'You have no recording storage allocation. Contact your site administrator to increase the storage allocation.'
- Site Administration | Recording Storage Options are Greyed Out on the Site Admin Page
- Site Administration | The Re-assign NBR Recordings Option is Greyed Out in Site Administration
- Site Administration | Error: 'Your Webex Site Administrator has turned on automatic recording for this meeting' when Starting a Meeting from a Mobile Device
- Webex Meetings | How Do I Troubleshoot Schedule on Behalf of Issues?
- Webex Meetings | Error: 'Illegal characters are not allowed in form fields.' when Trying to Upgrade a Cisco Webex Meetings with Webex Teams Account
- Webex Meetings | Cannot Schedule Integrated Meeting' with Webex and TelePresence
- Webex Meetings | Attendees are not Receiving Email Notifications after Registering
- Webex Meetings | Email '(Forward to others) Join Webex meeting in progress' is Not Received by the Host
- Webex Site Administrator | Email Invite Does Not Contain the iCalendar Link (Site Administrator)
- Webex Site Administrator | Error: "The URL's domain has been blocked. Contact your site administrator for more details."
- Webex Meetings | What are the Troubleshooting Scenarios for a Short Video Address Format for Webex Meetings?
- Webex Meetings | Connect to Video Systems is Grayed Out While Joining a Meeting.
- Webex Meetings | The Numeric Meeting Password to Join from a Video Device is Missing from Email Invitations for Webex Meetings Video Conferencing Meetings (Site Administrator)
- Webex Devices | Webex Returns a 'SIP 599 Incoming call denied' Response when Attempting to Join a Meeting From a Video System
- Webex Devices | My Video Calls to Video Device-Enabled Meetings are Dropping After 15 Minutes (or After any Specific Time)
- Webex Devices | Get Audio-Only or 360p video quality in Cisco Webex Video Platform Joined from a Polycom Endpoint
- Webex Devices | Presentation Sharing from Video Endpoints in Cisco Webex Video Platform (V1, V2) (formerly CMR) Meetings Using 720p is only at 5 FPS
Reports related to the issue
- Webex Report | The My Reports Button is Missing from My Webex.
Capturing logs
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