You can park an active call and later pick up the parked call from your phone or retrieve it from another phone, such as a phone at a coworker’s desk or in a conference room.

A parked call is monitored by your call control system so you won't forget about it. If the call remains parked for too long (typically 1 minute), you will receive an incoming call periodically to remind you to pick up the parked call. Then you can answer or ignore the call on your phone. If you don't answer the incoming call within a certain length of time (typically 5 minutes), it's routed to voicemail or another destination, as set by your administrator.

Park a call

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

Before you begin

  • Your administrator has configured the call park feature on your phone.
  • Your call must be active.

1

On an active call, select More (…) > Call park.

The call is parked and a call park number is displayed. You can use the call park number to retrieve the parked call from another phone in your organization. You can park only one call on the same call park number.


 
If someone uses the call barge feature to join the active call, the person will be disconnected automatically when you park the call. This behavior doesn't apply to the barged conference call.
2

If you have multiple calls, you can park a call through the calls list.

For 9841, 9851, and 9861 phones On the calls list, use the Navigation Cluster to select the active call, and select More (…) > Call park.

The call is parked (with the icon The parked icon for Espresso Model A or The parked icon for Espresso Model B, C, and D. depending on your phone model) and a call park number is displayed in the calls list.

for 9871 On the calls list, tap the active call to enter the in-call screen, select More (…) > Call park.

The call is parked and a call park number is displayed. You can also find the parked call (with icon The parked icon for Espresso Model B, C, and D.) and the park number in the calls list.

3

(Optional) If you want to immediately continue the call on your phone or cancel the call park, select Resume.

4

(Optional) Communicate the call park number to the person who needs to answer the call.

What to do next

Retrieve the call from another phone in your organization.

Retrieve a parked call

You can retrieve a parked call from another phone in your organization.

Before you begin

  • An active call is parked in your organization.
  • You have the call park number.

On another phone, enter the call park number and select Call.

The parked call is connected.

Park and unpark a call with BLF directed call park

You can quickly park an active call or retrieve a call by pressing a line key that is configured with the Busy Lamp Field (BLF) directed call park feature. With this type of directed call, you can use line status indicator to monitor the status of the line.

The following table lists the line status indicators for BLF directed call park on different phone models:

Table 1. Status indicators for BLF directed call park on Cisco Desk Phone 9841, 9851, and 9861
Icon (9841)Icon (9851 and 9861)Line key LEDStatusDescription
The parked icon for Espresso Model ACall park status on idle line for ESP model B, C, and D.the line key in the not-configured status

LED off

Idle

The line key is configured with BLF directed call park and is in idle mode.

The parked icon for Espresso Model AThe parked icon for Espresso Model B, C, and D.the line key in the busy status

Solid red

Parked

The monitored line has a parked call.

Before you begin

Your administrator has configured the BLF directed call park feature on a line key.

1

If there is an active call on the phone, press the BLF line key to park the call for the monitored line.

2

If a BLF line key shows that the monitored line has a parked call, press the line key to unpark and continue the call on your phone.

You can quickly park a call or retrieve a parked call by selecting a Programmable Line Key (PLK) that is configured with the Busy Lamp Field (BLF) directed call park feature on the phone home screen. With this type of directed call, you can use line status indicator to monitor the status of the line.

The following table lists the status indicators for the PLK with BLF directed call park:

Table 2. Status indicators for BLF directed call park on Cisco Desk Phone 9871
Icon (9871)StatusDescription
Call park status on idle line for ESP model B, C, and D.Idle

The PLK is configured with BLF directed call park and is in idle mode.

The parked icon for Espresso Model B, C, and D.Parked

The monitored line has a parked call.

Before you begin

Your administrator has configured the BLF directed call park feature as a PLK on your phone.

1

If there is an active call on the phone, select the PLK to park the call for the monitored line.

2

If a PLK shows that the monitored line has a parked call, select the PLK to unpark and continue the call on your phone.