With Webex Calling, there are two license options available, Professional and Workspace. This simplified licensing offer is known as Flex 3.0.

  • Professional license: Built for individual user’s calling needs. Includes all Calling capability with clients and devices.

  • Workplace license: Built for shared use and common area locations, phones, and ATA's. Limited to a single device. Not intended for an individual user’s calling needs.

Flex 2.0 licenses are only available for partners who have previously signed a Flex 2.0 agreement before September 23, 2020. For all new partners, only Flex 3.0 licenses are available.

Table 1. Standard and common area station types

Flex 3.0 licenses

Flex 2.0 licenses

Professional

Workspaces

Enterprise

Basic

Workspace

Order (CCW)

EA Webex Calling

Professional

NU Webex Calling

NU Webex Calling Places

EA Webex Calling

Enterprise

NU Calling Basic

NU Calling Places

Manage (CH)

Professional

Workspaces

Professional

Basic

Workspaces

Feature

Flex 3.0 licenses

Flex 2.0 licenses

Professional

Workspace

Enterprise

Basic

Workspace
Alternate Numbers with Distinctive Ring

Y

Y

Y
Anonymous Call Rejection

Configure in the Calling User Portal (Users)

Y

Y

Y
Barge-In Exempt

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Y

Call Forwarding When Not Reachable (Business Continuity)

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Y

Busy Lamp Field (Monitoring)

Y

Y

Y

Y

Y

Call Forwarding Always

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Y

Call Forwarding Busy

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Y

Y

Y

Call Forwarding No Answer

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Y

Y

Y

Call Forwarding Selective

Y

Y

Y

Call History

Y

Y

Y

Call Hold and Resume

Y

Y

Y

Y

Y

Call Logs with Click to Dial

Y

Y

Y

Call Notify

Configure in the Calling User Portal (Users)

Y

Y

Y

Call Queue Agent

Y

Y

Y

Y

Y

Call Recording

Configure in Control Hub (Admins)

Record Calls (Users) in Webex App and Desk Phone

Y

Y

Y

Call Redial

Y

Y

Y

Y

Y

Call Return

Y

Y

Y

Call Transfer

Y

Y

Y

Y

Y

Call Waiting (for up to 4 calls)

Configure in Control Hub (Admins)

Configure in the Calling User Portall (Users)

Y

Y

Y

Y

Y

Call Waiting ID

Y

Y

Y

Y

Y

Connected Line ID Restriction

Y

Y

Y

Directed Call Pickup

Y

Y

Y

Directed Call Pickup with Barge In

Y

Y

Y

Do Not Disturb

Configure in the Calling User Portal

Y

Y

Y

Executive/Executive Assistant

Y

Y

Y

Extension Dialing, Variable Length

Y

Y

Y

Y

Y

Feature Access Codes

Y

Y

Y

Y

Y

Hoteling

Y

Y

Hoteling Guest

Y

Y

Y

Inbound Caller ID (Name and Number)

Y

Y

Y

Y

Y

Inbound Fax to Call

Y

Y

Y
Mobility

Y

Y

Multiple Line Appearance

Y

Y

Y

N-Way Calling

Y

Y

Y

Single Number Reach (Office Anywhere)

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Outbound Caller ID Blocking

Configure in Control Hub (Admins)

Configure in the Calling User Portal (Users)

Y

Y

Y

Y

Y

Personal Phone Directory

Y

Y

Y

Priority Alert

Y

Y

Y

Privacy

Y

Y

Y

Push to Talk

Y

Y

Y

Selective Call Acceptance

Y

Y

Y

Selective Call Rejection

Y

Y

Y

Sequential Ring

Y

Y

Y

Shared Call Appearance

Y (35)

Y (35)

Simultaneous Ring

Y

Y

Speed Dial 100

Y

Y

Y

T.38 Fax Support

Y

Y

Y

Y

Y

Three-Way Calling

Y

Y (MPP Phones Only)

Y

Y

Y (MPP Phones Only)

Call Intercept

Y

Y

Y

Y

Y

User Web Portal

Y

Y

Y

Video (Point to Point)

Y

Y

Y

Y

Y

Visual Voicemail

Y

Y

Y

Voicemail

Configure in Control Hub (Admins)

Configure in Calling User Portal (Users)

Y

Y

Y

Virtual Line

Y

For Webex Calling Dedicated Instance License usage and subscription details, view Dedicated Instance License Usage.

Webex Calling with Webex

You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because everything is stored in the cloud.

Click to Download Webex for Windows, Mac, iPhone, iPad, and Android. To learn more about the Webex App and how to configure, visit Webex App.

Site features and services

Each site/location is provisioned with a standard package of group service as defined in the below table:

Table 2. Site features: Included and optional (no extra cost)

Included site features

Auto Attendant

Authentication

Call Park Group

Call Pickup

Call Queue

External Calling Line ID Delivery

Group Paging

Hunt Group

Intercept Group

Call Intercept

Internal Calling Line ID Delivery

Music on Hold

Receptionist Client

Voice Mail Group

Voice Portal