Features available by license type for Webex Calling
Webex Calling licenses can be assigned to Users or Workspaces depending on the feature requirements.
With Webex Calling, there are three license options available, Professional, Standard, and Workspace.
- Professional license (User): Built for individual user Calling needs. The User Professional license includes support for soft clients, including the Webex App. Virtual Line and Group Voicemail are entitled to a 1:1 ratio for every Professional license.
- Professional license (Workspace): Built for workspace Calling needs. Workspace supports device end points only.The Professional license (Workspace) isn’t applicable for Dedicated Instance.
- Standard license (User only): Built for the individual user’s needs with standard telephony features
A Standard licensed user can have either a physical device (Cisco collaboration device, Cisco phone, ATA, or third-party device) or soft client (Webex App, desktop, tablet, mobile), but not both.
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Workspace license (Workspace only): Built for shared use and common area locations, Cisco phones, and ATAs. Limited to a single device. Not intended for an individual user’s Calling needs.
The following features aren’t a comprehensive list of the capabilities of the Webex Calling service.
| Feature | User link | Professional (User) | Professional (Workspace) | Standard | Workspace |
|---|---|---|---|---|---|
| Device Count Entitlement | 5 | 5 | 1 (device or soft client) | 1 | |
| Soft Clients (Webex App, Desktop, Mobile, Tablet) | Y | N | Y (if using soft clients) | N | |
| Shared Lines | Y (35) | Y (35) | N | N | |
| Multi Line | Y | Y | Y | Y | |
| Virtual Line (1:1 ratio per Pro license) | Y | Y | N | N | |
| Hot Desking User | Y | N | Y A Standard User can’t have any Apps or Phones directly assigned to use the Hot Desking feature. | N | |
|
Hot Desking Device (88xx, 98xx, RoomOS) | N | Y Hot Desking isn’t supported for a workspace with multiple devices. | N | Y | |
| Voicemail | Y | Y | Y | N | |
| Microsoft Teams Integration | Y | N | Y | N | |
| Call Recording | Y | Y | Y | N | |
| Call Recording Partner | $ | $ | $ | N | |
| Webex Go | $ | N | N | N | |
| Webex Go Mobile Operator | $ | N | N | N | |
| Paging | Y | Y | Y | Y | |
| Nomadic E911 (US-only) | Y | Y | Y | Y | |
| Conference (N-Way) Calling up to 6 | Y | Y | Y | N | |
| Conference (3-Way) Calling | Y | Y | Y | Y | |
| User Portals | Y | N | Y | N | |
| Monitoring (BLF) | Y | Y | Y | Y | |
| Music On Hold | Y | Y | Y | Y | |
| Visual Voicemail | Y | N | Y | N | |
| Attendant Console | $ | N | N | N | |
| Alternate Numbers with Distinctive Ring | Y | Y | Y | N | |
| Announcement Language | Y | Y | Y | Y | |
| Anonymous Call Rejection | Configure | Y | Y | Y | N |
| Barge-In Exempt | Configure | Y | Y | Y | N |
| Basic Call Logs | Y | Y | Y | Y | |
| Business Texting | $ | N | $ | N | |
| Call Block | Y | N | Y | N | |
| Call Bridge Warning Tone | Y | Y | Y | N | |
| Call Forwarding Always | Y | Y | Y | Y | |
| Call Forwarding When Not Reachable (Business Continuity) | Configure | Y | Y | Y | Y |
| Call Forwarding Busy | Configure | Y | Y | Y | Y |
| Y | Y | Y | Y | ||
| Call Forwarding Selective | Configure | Y | Y | Y | N |
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
| Call Intercept | Y | Y | Y | Y | |
| Call Line ID Delivery Blocking | Y | Y | Y | Y | |
| Configure | N | N | Y | N | |
| Customer Experience Basic Call Queue | Y | Y | N | Y | |
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
|
Call Waiting | Y | Y | Y | Y | |
|
Caller ID | Y | Y | Y |
Y | |
| Calling Line ID Delivery Blocking | Y | Y | Y | N | |
| Calling Timezone | Y | Y | Y | Y | |
| Compression Options | Y | Y | Y | Y | |
|
Connected Line ID Restriction | Y | Y | Y |
Y | |
| Y | N | Y |
N | ||
| Do Not Disturb | Y | Y | Y |
Y | |
| Emergency Callback Number | Y | Y | Y | Y | |
| Configure | Y | N | N |
N | |
| Executive Assistant | Configure | Y | N | N |
N |
| Y | Y | Y |
Y | ||
| External Calling Line ID Delivery | Y | Y | Y | Y | |
| Incoming Fax Messaging | Y | Y | Y | N | |
| Digital Fax Messaging | $ | $ | $ | $ | |
| Mass Notification (Multicast) Alerts | $ | $ | $ | $ | |
| Y | Y | Y |
Y | ||
| Configure | Y | Y | Y |
Y | |
| Y | N | Y |
N | ||
| Incoming Call Permissions | Y | Y | Y | Y | |
| Internal Calling Line ID Delivery | Y | Y | Y | Y | |
| Configure | Y | N | Y |
N | |
| Y | Y | Y |
N | ||
| Outgoing Call Permissions | Y | Y | Y | Y | |
| Organizational Contact List | Y | Y | Y | Y | |
| Group Contact List | Y | N | Y | N | |
| Y | N | Y |
N | ||
| Priority Alert | Configure | Y | Y | Y |
N |
| Y | Y | Y |
N | ||
| Y | Y | Y |
N | ||
| User-defined Schedules | Y | N | Y | N | |
| Configure | Y | Y | Y |
N | |
| Configure | Y | Y | Y |
N | |
| Selective Call Forward | Y | Y | Y | N | |
| Sequential Ring | Configure | Y | Y | Y |
N |
| Simultaneous Ring | Y | Y | Y |
N | |
|
Site Survivability You can configure Site Survivability only on the supported devices listed in the Site survivability for Webex Calling article. | Y | Y | Y | Y | |
|
Video (Point to Point) | Y | Y | Y |
Y |
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The following features aren’t supported by Webex for Government: Call Recording, Call Recording Partner, Webex Go, Webex Go Mobile Operator, Attendant Console, Business Texting, and Digital Fax Messaging.
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For Webex Calling Dedicated Instance License usage and subscription details, view Dedicated Instance License Usage.
Calling services become unavailable for users who run Webex Calling versions 44.3 or earlier.
Webex Calling with Webex
You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because everything is stored in the cloud.
Click to Download Webex for Windows, Mac, iPhone, iPad, and Android. To learn more about the Webex App and how to configure it, visit Webex App.
Location features and services
Each location is provisioned with a standard package of group services as defined in the following table:
|
Included location features | ||
|---|---|---|
|
Call Queue (agents based on user license) |
DECT Network | |
| Hunt Group |
Single Number Reach Portal |
Announcement Repository |
|
Call Park Extension |
Location Intercept | |
|
Virtual Extensions | ||
