Here you can read what we have fixed in the latest releases of RoomOS 11. You can also find an overview of which issues we’re still working on and possible workarounds.
Current Stable software version: RoomOS 11 Apri 2023 (RoomOS 11.4.1.13 bddd4f0e398)
 | We're planning to skip software version RoomOS May 2023. Software version RoomOS June 2023 will be released at the beginning of June. See the Software page in Control Hub for updated schedule, https://admin.webex.com/devices/software/roomos. |
From January 2021 Board, Desk, and Room Series products are using RoomOS 10.0 and later. This change is automatic with the January 2021 software update. For DX, MX, and SX Series, see Known and Resolved Issues for RoomOS 9 article.
For a list of new capabilities that have been added, see What's New in RoomOS.
Read more about RoomOS software upgrades.
| Cisco Webex Desk Hub is only supported on software versions RoomOS November 2022 and earlier. |
Resolved issues
You can find the fixed customer found caveats on this bug search tool.
Use your cisco.com user ID and password to log in, and search for a specific product and software version. You can find a list of RoomOS releases in this article.
For the RoomOS version, use the format RoomOS release version release ID, for example: RoomOS 10.0.1.0 cb29a94f145.
Resolved issues in RoomOS 11 April 2023 (RoomOS 11.4.1.13 bddd4f0e398)
-
CSCwf41560 - Green vertical bar around frames from mobile clients.
-
CSCwf31191 - Participant list on Room Navigator is not populating.
To find out which issues were resolved in previous RoomOS releases, read this article.
Known issues in RoomOS 11
There may be features, functionality, or training needs which means your organization can’t move to RoomOS 11 right when it’s released. If this is the case, you can keep your devices on their current software as longs as it's supported. You can use Advanced software control to set your devices to stay on the software release they're on. You can then move your devices over to RoomOS 11 when those issues are resolved.
| We have extended the support for RoomOS October 2022 (10.20). It is available until June 2023. Devices running RoomOS October are not able to join meetings where end-to-end encryption has been enabled for up to 1000 participants. |
-
Room Panorama, Room USB, and Webex on Flip:
-
Room USB is supported in RoomOS 11 February 2023 and later.
-
Room Panorama and Webex on Flip are supported in RoomOS 11 March 2023 and later.
-
-
Broadcast mode not supported on RoomOS November 2022.
-
Pips, including selfview, shown in first screen only. Fixed in RoomOS 11 March 2023.
xAPI commands not available in RoomOS 11 February 2023
|
xAPI command |
Comment |
|---|---|
|
xCommand Video Matrix Swap |
Doesn't take effect before using xCommand Video Matrix Assign. |
|
xConfiguration UserInterface SettingsMenu Visibility |
Work in progress. |
|
xConfiguration Video Selfview Default OnMonitorRole |
Not able to move selfview pip from screen 1. Work in progress. |
xAPI commands not available in RoomOS 11 January 2023
|
xAPI command |
Comment |
|---|---|
|
xCommand Video Matrix Swap |
Doesn't take effect before using xCommand Video Matrix Assign. |
|
xCommand Video Matrix Assign |
Screen goes black for a couple of seconds before taking effect. |
|
xConfiguration UserInterface SettingsMenu Visibility |
Work in progress. |
|
xConfiguration Video Selfview Default OnMonitorRole |
Not able to move selfview pip from screen 1. Work in progress. |
xAPI commands not available in RoomOS 11 November 2022
|
xAPI command |
Comment |
|---|---|
|
xCommand Presentation Start PresentationSource: 1 |
If visibility is set to never, presentation doesn't start before second try when multiple presentations are available after a reboot. |
|
xCommand Presentation Stop |
In some situations doesn't remove the presentation from the screen when multiple presentations are available. |
|
xCommand Video Matrix Swap |
Doesn't take effect before using xCommand Video Matrix Assign. |
|
xCommand Video Matrix Assign |
Used during a call makes the device crash. |
|
xConfiguration UserInterface OSD Mode |
Fixed in RoomOS January Beta. |
|
xConfiguration UserInterface SettingsMenu Visibility |
Work in progress. |
|
xConfiguration Video Selfview Default OnMonitorRole |
Not able to move selfview pip from screen 1. Work in progress. |
Known issues
-
Display-port over USB-C not working on Desk and Desk Mini with Lenevo X1 computers.
-
Workaround: Download 31.0.101.4091 or earlier from https://www.intel.com/content/www/us/en/download/726609/762922/intel-arc-iris-xe-graphics-whql-windows.html and execute program. Tick off "Execute a clean installation" and allow forcing of old driver version. Then reboot."
-
-
We made some improvements to the display identity on our devices. This may cause some laptops to identify the display differently and change display settings. Changing the display settings back on the laptop should address this and will be a one time occurrence.
-
Room Navigator may hang when booting up. To fix this, you need to factory reset the Room Navigator. Remove the foot and use a paper clip (or similar) to press and hold the recessed reset button until the screen turns black (approximately 10 seconds). Then release the button.
-
In Companion Mode, both the Webex Board and Touch 10 notify that the board will go into standby mode and clean the board. However it’s only possible to stop the clean-up from the Webex Board. Tapping the Touch 10 won’t stop the board from going into standby.
-
If the device fails to get an IP address through DHCP when configuring 802.1x, the last configured IP address shows up as the IP address although the device has no network connection. At the same time, the Touch 10 controller and on-screen display home screens show a message about missing network.
-
When 802.1x is configured, the configuration isn’t applied immediately. Instead, the system tells that no network is connected until the WPA supplicant has been updated. It can take up to 30 seconds to see the change. Workaround: Wait for the 802.1x authorization to finish or make sure that 802.1x is configured correctly.
Limitations
-
Cloud-registered Webex devices have an internal 30 minute timeout setting, after which they will disconnect from a meeting if no participants have joined. It's not possible to override this behavior, and the Control Hub setting 'Automatically end meetings if there is only one participant' does not impact it.
-
The following features are not supported on RoomOS 11: Shared line remote hold/resume/barge, snap to whiteboard, and facility service.
RoomOS 10 and 11 releases
-
RoomOS 11 April 2023
Software version: RoomOS 11.4.1.13 bddd4f0e398
-
RoomOS 11 April 2023
Software version: RoomOS 11.4.1.12 7342f3cf256
-
RoomOS 11 April 2023
Software version: RoomOS 11.4.1.8 c2c0e269f17
-
RoomOS 11 March 2023
Software version: RoomOS 11.3.1.17 09fdf7c0b94
-
RoomOS 11 March 2023
Software version: RoomOS 11.3.1.16 f56233da7d5
-
RoomOS 11 March 2023
Software version: RoomOS 11.3.1.10 1e761f985a1
-
RoomOS 11 February 2023
Software version: RoomOS 11.2.1.5 dd101dc1279
-
RoomOS 11 January 2023
Software version: RoomOS 11.1.1.9 b966c6f2e16
-
RoomOS 11 January 2023
Software version: RoomOS 11.1.1.6 ab49a15fe2f
-
RoomOS 11 November 2022
Software version: RoomOS 11.0.1.9 adc13d8cb42
-
RoomOS 11 November 2022
Software version: RoomOS 11.0.1.7 a5cbbd68f31
-
RoomOS 10 October 2022
Software version: RoomOS 10.20.1.6 d8b09bf5f7b
