Current Stable software version: RoomOS 11 June 2023 (RoomOS 11.5.1.5 c85aed30d22)

Cisco Board Pro 55 and Cisco Board Pro 75 are not supported on RoomOS 11 June 2023 (11.5.1.5 c85aed30d22). The current Stable software version for these products is RoomOS April 2023 (11.4.1.13 bddd4f0e398).

From January 2021 Board, Desk, and Room Series products are using RoomOS 10.0 and later. This change is automatic with the January 2021 software update. For DX, MX, and SX Series, see Known and Resolved Issues for RoomOS 9 article.

For a list of new capabilities that have been added, see What's New in RoomOS.

Read more about RoomOS software upgrades.

Cisco Webex Desk Hub is only supported on software versions RoomOS November 2022 and earlier.

Resolved issues

You can find the fixed customer found caveats on this bug search tool.

Use your cisco.com user ID and password to log in, and search for a specific product and software version. You can find a list of RoomOS releases in this article.

For the RoomOS version, use the format RoomOS release version release ID, for example: RoomOS 10.0.1.0 cb29a94f145.

Resolved issues in RoomOS 11 June 2023 (RoomOS 11.5.1.5 c85aed30d22)

• CSCwf38901 - Device crashes mid-call when attempting to share with AirPlay.CSCwf32733 - Digital signage fails to start on Room USB.

• CSCwf31191 - Navigator participant list is not populating.

• CSCwf41560 - Green vertical bar around frames from mobile clients. CSCwf23389 - Audio to far-end is not working as expected with Miracast share.

• CSCwf21848 - Disabling Standby Control prevents the device from going into Halfwake mode.

• CSCwf06662 - Time zone setting fails to persist when using xCommand SystemUnit FactoryReset Confirm: Yes Keep: LocalSetup.

• CSCwe67516 - When using Focus layout, active speaker video is sometimes delayed where frozen video of previous active speaker is shown.

• CSCwb19179 - Device shows a “Hardware or Operating System Failure» diagnostics message despite being operational.

• CSCwe89796 - Green Image seen on devices from Webex Meetings app participants.

• CSCwe56000 - Layout issue when display is turn on after connecting to a meeting.

• CSCwf02608 - SetMainVideoSource behavior changed in RoomOS 11 January 2023.

• CSCwf21289 - Device reports "unable to verify the ultrasound" in Control Hub.

• CSCwf17590 - Macros fail to do a httpclient request due to "No available http connections".

• CSCwf10447 - SIGABRT in video: attempting upscale to infinity.

• CSCwf23592 - Camera focus not working on Board Pro.

• CSCwe61031 - xCommand Video Graphics Text: Target: localoutput does not work.

• CSCwe79446 - Room USB, remote control fails after the device comes out of standby.

• CSCwe05565 - Room Kit continues to show selfview after selfview has been turned off. CSCwe93595 - In MS Teams WebRTC meeting microphone Mute/Unmute turns on camera even when it’s turned off.

• CSCwe90653 - Device stuck displaying bootup sequence.

• CSCwe99847 - View button in Share screen menu does not work.

• CSCwf10611 - Unexpected reboot while using Frames.

• CSCwe84277 - Macro framework Open Event for UI extension only works after starting the Macro.

• CSCwe86591 - No outbound audio from Room 70D G2 in a WebRTC meeting.

• CSCwe89350 - View and Hide shared content is not working on RoomOS 11 March 2023.

• CSCwe54346 - Layout on device is not updated correctly when user join a meeting with two separate devices with same user account.

To find out which issues were resolved in previous RoomOS releases, read this article.

Known issues in RoomOS 11

There may be features, functionality, or training needs which means your organization can’t move to RoomOS 11 right when it’s released. If this is the case, you can keep your devices on their current software as longs as it's supported. You can use Advanced software control to set your devices to stay on the software release they're on. You can then move your devices over to RoomOS 11 when those issues are resolved.

We have extended the support for RoomOS October 2022 (10.20). It is available until June 2023. Devices running RoomOS October are not able to join meetings where end-to-end encryption has been enabled for up to 1000 participants.

• Room Panorama, Room USB, and Webex on Flip:

  • Room USB is supported in RoomOS 11 February 2023 and later.

  • Room Panorama and Webex on Flip are supported in RoomOS 11 March 2023 and later.

• Broadcast mode not supported on RoomOS November 2022.

• Pips, including selfview, shown in first screen only. Fixed in RoomOS 11 March 2023.

xAPI commands not available in RoomOS 11 February 2023

xAPI commands not available in RoomOS 11 January 2023

xAPI commands not available in RoomOS 11 November 2022

Known issues

• Display-port over USB-C not working on Desk and Desk Mini with Lenevo X1 computers.

  • Workaround: Download 31.0.101.4091 or earlier from https://www.intel.com/content/www/us/en/download/726609/762922/intel-arc-iris-xe-graphics-whql-windows.html and execute program. Tick off "Execute a clean installation" and allow forcing of old driver version. Then reboot."

• We made some improvements to the display identity on our devices. This may cause some laptops to identify the display differently and change display settings. Changing the display settings back on the laptop should address this and will be a one time occurrence.

• Room Navigator may hang when booting up. To fix this, you need to factory reset the Room Navigator. Remove the foot and use a paper clip (or similar) to press and hold the recessed reset button until the screen turns black (approximately 10 seconds). Then release the button.

• In Companion Mode, both the Webex Board and Touch 10 notify that the board will go into standby mode and clean the board. However it’s only possible to stop the clean-up from the Webex Board. Tapping the Touch 10 won’t stop the board from going into standby.

• If the device fails to get an IP address through DHCP when configuring 802.1x, the last configured IP address shows up as the IP address although the device has no network connection. At the same time, the Touch 10 controller and on-screen display home screens show a message about missing network.

• When 802.1x is configured, the configuration isn’t applied immediately. Instead, the system tells that no network is connected until the WPA supplicant has been updated. It can take up to 30 seconds to see the change. Workaround: Wait for the 802.1x authorization to finish or make sure that 802.1x is configured correctly.

Limitations

• Cloud-registered Webex devices have an internal 30 minute timeout setting, after which they will disconnect from a meeting if no participants have joined. It's not possible to override this behavior, and the Control Hub setting 'Automatically end meetings if there is only one participant' does not impact it.

• The following features are not supported on RoomOS 11: Shared line remote hold/resume/barge, snap to whiteboard, and facility service.

RoomOS 10 and 11 releases

• RoomOS 11 June 2023

  Software version: RoomOS 11.5.1.5 c85aed30d22

• RoomOS 11 April 2023

  Software version: RoomOS 11.4.1.13 bddd4f0e398

  Software version: RoomOS 11.4.1.12 7342f3cf256

  Software version: RoomOS 11.4.1.8 c2c0e269f17

• RoomOS 11 March 2023

  Software version: RoomOS 11.3.1.17 09fdf7c0b94

  Software version: RoomOS 11.3.1.16 f56233da7d5

  Software version: RoomOS 11.3.1.10 1e761f985a1

• RoomOS 11 February 2023

  Software version: RoomOS 11.2.1.5 dd101dc1279

• RoomOS 11 January 2023

  Software version: RoomOS 11.1.1.9 b966c6f2e16

• RoomOS 11 January 2023

  Software version: RoomOS 11.1.1.6 ab49a15fe2f

• RoomOS 11 November 2022

  Software version: RoomOS 11.0.1.9 adc13d8cb42

• RoomOS 11 November 2022

  Software version: RoomOS 11.0.1.7 a5cbbd68f31

• RoomOS 10 October 2022

  Software version: RoomOS 10.20.1.6 d8b09bf5f7b