From January 2021 Board, Desk, and Room Series products are using RoomOS 10.0 and later. This change is automatic with the January 2021 software update. For DX, MX, and SX Series, see Known and Resolved Issues for RoomOS 9 article.

For a list of new capabilities that have been added, see What's New in RoomOS.

Resolved Issues

You can find the fixed customer found caveats on this bug search tool.

Use your cisco.com user ID and password to log in, and search for a specific product and software version. You can find a list of RoomOS releases in this article.

For the RoomOS version, use the format RoomOS release version release ID, for example: RoomOS 10.0.1.0 cb29a94f145.



Resolved Issues in RoomOS 10 October 2021 (RoomOS 10.8.1.7 e60514b8abc)

  • CSCvz74187 - Last upgraded date and time on the device’s local web interface can be misleading.

  • CSCvz44771 - Webex Edge for Devices linked devices unable to send metrics to Control Hub when using Webex Optimized Experience.

  • CSCvy22126 - User role “User” shouldn’t have access to change network settings.

  • CSCvz53702 - Unable to hide Self-view on Webex Boards paired with Touch10 when calling to CVI for Microsoft Teams.

  • CSCvz42830 - Codec’s user interface shows "Upgrading Peripheral" for P60 camera even though there is no upgrade happening.

  • CSCvz45112 - Can’t log in to a Codec Pro device with SSH or from local web interface after LoginRequired is set to off.

  • CSCvy93953 - Joining a Webex Event as a panelist fails for Webex Edge for Devices linked devices even though Webex Optimized Experience is enabled.

  • CSCvz48985 - Hyphen and underscore characters are shown as their ASCII decimal values when a touch controller is set to use Japanese.

To find out which issues were resolved in previous RoomOS releases, read this article.

Known Issues

  • We made some improvements to the display identity on our devices. This may cause some laptops to identify the display differently and change display settings. Changing the display settings back on the laptop should address this and will be a one time occurrence.

  • Room Navigator may hang when booting up. To fix this, you need to factory reset the Room Navigator. Remove the foot and use a paper clip (or similar) to press and hold the recessed reset button until the screen turns black (approximately 10 seconds). Then release the button.

  • In Companion Mode, both the Webex Board and Touch 10 notify that the board will go into standby mode and clean the board. However it’s only possible to stop the clean-up from the Webex Board. Tapping the Touch 10 won’t stop the board from going into standby.

  • If the device fails to get an IP address through DHCP when configuring 802.1x, the last configured IP address shows up as the IP address although the device has no network connection. At the same time, the Touch 10 controller and on-screen display home screens show a message about missing network.

  • When 802.1x is configured, the configuration isn’t applied immediately. Instead, the system tells that no network is connected until the WPA supplicant has been updated. It can take up to 30 seconds to see the change. Workaround: Wait for the 802.1x authorization to finish or make sure that 802.1x is configured correctly.

Limitations

  • Cloud-registered Webex devices have an internal 30 minute timeout setting, after which they will disconnect from a meeting if no participants have joined. It's not possible to override this behaviour, and the Control Hub setting 'Automatically end meetings if there is only one participant' does not impact it.

RoomOS 10 Releases

  • RoomOS 10 October 2021

    Release ID: RoomOS 10.8.1.7 e60514b8abc

  • RoomOS 10 September 2021

    Release ID: RoomOS 10.7.1.2 05b751884cf

  • RoomOS 10 August 2021

    Release ID: RoomOS 10.6.1.1 20a28080ecd

  • RoomOS 10 June 2021

    Release ID: RoomOS 10.5.1.1 e8cbc758d40

  • RoomOS 10 May 2021

    Release ID: RoomOS 10.4.1.1 85ff0a04877

  • RoomOS 10 April 2021

    Release ID: RoomOS 10.3.1.2 a911d5664c8

  • RoomOS 10 April 2021

    Release ID: RoomOS 10.3.1.0 f0afa85eef9

  • RoomOS 10 March 2021

    Release ID: RoomOS 10.2.1.3 886f017f09c

  • RoomOS 10 February 2021

    Release ID: RoomOS 10.1.1.2 bd0d2b72f94

  • RoomOS 10 January 2021

    Release ID: RoomOS 10.0.1.2 e54a985715f