Current Stable software version: RoomOS September 2023 (RoomOS 32abe526e52)

  • Cisco Webex Desk Hub is only supported on software versions RoomOS November 2022 and earlier.

From January 2021 Board, Desk, and Room Series products are using RoomOS 10.0 and later. This change is automatic with the January 2021 software update. For DX, MX, and SX Series, see Known and Resolved Issues for RoomOS 9 article.

For a list of new capabilities that have been added, see What's New in RoomOS.

Read more about RoomOS software upgrades.

Resolved issues

You can find the fixed customer found caveats on this bug search tool.

Use your user ID and password to log in, and search for a specific product and software version. You can find a list of RoomOS releases in this article.

For the RoomOS version, use the format RoomOS release version release ID, for example: RoomOS cb29a94f145.

Resolved issues in RoomOS September 2023 (RoomOS 32abe526e52)

  • CSCwf28285 - Some whiteboard files created previously were not seen on device.

  • CSCwf82785 - Proximity status variable not working when a PSTN-UCM call is started from a connected Webex App.

  • CSCwh05346 - Hebrew language alignment is left-to-right on meeting zone, dial plan, and camera preset menus.

  • CSCwh26256 - Audio not sent to remote participants when presenting using Miracast in a Microsoft Teams Rooms call.

  • CSCwh05471 - Device stops decoding video for a short time and recovers again during long meetings.

  • CSCwf97625 - Virtual sources become active when detecting signal in physical input after a hotplug event.

  • CSCwf89512 - PoE ports on a Codec EQ are losing power after reboot.

  • CSCwf26926 - When using briefing room mode, an error occurs when the local presenter switches to remote presenter.

  • CSCwh10671 - Extension download fails when proxy is configured on a device in Microsoft Teams Room mode.

To find out which issues were resolved in previous RoomOS releases, read this article.

Known issues

  • If you're experiencing problems where Webex Assistant for devices stops working, we recommend that you upgrade to the latest RoomOS software version. Alternatively, you can verify that your devices use the new version of the Webex Assistant microservice with the configuration UserInterface Assistant AssistantBeta : True.

  • After upgrading a device to RoomOS 11, Room Navigator may lose connection to the device. For more details, see the field notice.

  • Display-port over USB-C not working on Desk and Desk Mini with Lenovo X1 computers.

  • We made some improvements to the display identity on our devices. This may cause some laptops to identify the display differently and change display settings. Changing the display settings back on the laptop should address this and will be a one time occurrence.

  • Room Navigator may hang when booting up. To fix this, you need to factory reset the Room Navigator. Remove the foot and use a paper clip (or similar) to press and hold the recessed reset button until the screen turns black (approximately 10 seconds). Then release the button.

  • In Companion Mode, both the Webex Board and Touch 10 notify that the board will go into standby mode and clean the board. However it’s only possible to stop the clean-up from the Webex Board. Tapping the Touch 10 won’t stop the board from going into standby.

  • If the device fails to get an IP address through DHCP when configuring 802.1x, the last configured IP address shows up as the IP address although the device has no network connection. At the same time, the Touch 10 controller and on-screen display home screens show a message about missing network.

  • When 802.1x is configured, the configuration isn’t applied immediately. Instead, the system tells that no network is connected until the WPA supplicant has been updated. It can take up to 30 seconds to see the change. Workaround: Wait for the 802.1x authorization to finish or make sure that 802.1x is configured correctly.


  • Brightness controller is shown on Room Navigator only if the connected displays allow brightness adjustment.

  • Cloud-registered Webex devices have an internal 30 minute timeout setting, after which they will disconnect from a meeting if no participants have joined. It's not possible to override this behavior, and the Control Hub setting 'Automatically end meetings if there is only one participant' does not impact it.

  • The following features are not supported on RoomOS 11: Shared line remote hold/resume/barge, snap to whiteboard, and facility service.

RoomOS 11 releases

  • RoomOS September 2023

    Software version: RoomOS 32abe526e52

  • RoomOS August 2023

    Software version: RoomOS 55e6bc19b3b

    Software version: RoomOS 16945c93906

  • RoomOS July 2023

    Software version: RoomOS 1058dcbc695