From January 2021 Board, Desk, and Room Series products are using RoomOS 10.0 and later. This change is automatic with the January 2021 software update. For DX, MX, and SX Series, see Known and Resolved Issues for RoomOS 9 article.

For a list of new capabilities that have been added, see What's New in RoomOS.

Resolved Issues

You can find the fixed customer found caveats on this bug search tool.

Use your user ID and password to log in, and search for a specific product and software version. You can find a list of RoomOS releases in this article.

For the RoomOS version, use the format RoomOS release version release ID, for example: RoomOS cb29a94f145.

Resolved Issues in RoomOS 10 February 2021 (RoomOS bd0d2b72f94)

  • CSCvw58387 - Delete option is available on local web interface after deleting the uploaded custom branding image on Webex Room Kit.

  • CSCvw77100 - Selfview on Webex Board 55 can’t be turned off.

  • CSCvw99060 - Can’t enter a Microsoft Teams call with WebRTC.

To find out which issues were resolved in previous RoomOS releases, read this article.

Known Issues

  • In Companion Mode, both the Webex Board and Touch 10 notify that the board will go into standby mode and clean the board. However it’s only possible to stop the clean-up from the Webex Board. Tapping the Touch 10 won’t stop the board from going into standby.

  • If the device fails to get an IP address through DHCP when configuring 802.1x, the last configured IP address shows up as the IP address although the device has no network connection. At the same time, the Touch 10 controller and on-screen display home screens show a message about missing network.

  • When 802.1x is configured, the configuration isn’t applied immediately. Instead, the system tells that no network is connected until the WPA supplicant has been updated. It can take up to 30 seconds to see the change. Workaround: Wait for the 802.1x authorization to finish or make sure that 802.1x is configured correctly.

RoomOS 10 Releases

  • RoomOS 10 February 2021

    Release ID: RoomOS bd0d2b72f94

  • RoomOS 10 January 2021

    Release ID: RoomOS e54a985715f