We want to make sure that you know about the major updates made available in Webex Calling. You can always check the latest release notes to see more detailed information about the smaller and more frequent updates.
October 2, 2020
Call Park Extensions
Call Park Extensions allows for generic locations to be used for parking calls with call park. Administrators can define up to 100 extensions within call park for parking calls. These call park extensions can be monitored by users within the organization through the monitoring service.
For more information, see Call Park Extensions.
October 1, 2020
Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Administrators can assign virtual extensions to users that aren’t on their organization’s, supplier’s, or business partner’s network. Dialed Virtual Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.
For more information, see Virtual Extension Configuration in Control Hub.
September 30, 2020
Bulk Update Phone Numbers and Caller IDs
You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated with a caller ID. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller IDs.
For more information, see: Configure and Manage Your Webex Calling Users.
September 23, 2020
Auto attendants answer incoming calls, and take caller input to route calls accordingly. You no longer have to go to the Calling Admin portal to set up and configure auto attendants for your locations. You can complete auto attendant configuration in Control Hub under the Features settings section.
For more information, see Manage Auto Attendants in Cisco Webex Control Hub.
Scheduling and Office Hours
Scheduling lets you assign schedules to certain features, such as auto attendants. For example, you can set holiday hours for auto attendant services. You no longer have to go to the Calling Admin portal to set up schedules and office hours for your locations. You can complete scheduling and office hour configuration in Control Hub under the settings for each Location.
For more information, see Create and Configure a Schedule in Cisco Webex Control Hub.
Default Voicemail PIN
Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can set a default PIN for users. Emails to users now include information on setting up this PIN. This makes it easier for users and administrators to manage voicemail.
For more information, see Configure a Default Voicemail PIN for All New Users.
August 19, 2020
You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. You no longer have to go to the Calling Admin portal to set up and configure application services for each user. You can complete application services configuration in Control Hub under the settings for each user.
For more information, see: Manage Application Services for a Webex Calling User in Control Hub.
August 7, 2020
This feature allows a receptionist to monitor and manage incoming calls to a location. You no longer have to go to the Calling Admin portal to set up and configure the receptionist client for your users. You can complete the receptionist client configuration in Control Hub under the settings for each user.
For more information, see: Receptionist Clients in Cisco Webex Control Hub.
Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. You can complete the configuration of the Group Paging service in Control Hub under the Features settings section.
For more information, see: Configure a Paging Group in Cisco Webex Control Hub.
July 8, 2020
Personal Mode for Devices
Personal mode for room or desk devices is now supported for Webex Calling. When you activate a device in Control Hub, users of the device can start or receive Webex Teams calls. Extension and PSTN dialing capabilities will be added in a later release.
For more information, see: Set Up a Room or Desk Device as a Personal Device.
July 6, 2020
Bulk Activate Phone Numbers
You can now select a set of phone numbers and activate them in Control Hub. You have the option of loading deactivated phone numbers and quickly activating them through Control Hub at any time.
For more information, see: Configure Cisco Webex Calling for Your Organization.
July 2, 2020
Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. You no longer have to go to the Calling Admin portal to set up and configure a location's voice portal. You can complete the voice portal password and number assignment in Control Hub under the settings for each Location.
For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub.
July 1, 2020
User and Workspace Intercept
User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. You no longer have to go to the Calling Admin portal to set up and configure user intercept. You can complete user and workspace configuration in Control Hub under the settings for each user or workspace.
June 16, 2020
Webex Calling Analytics in Control Hub
Webex Calling call records will be added to Control Hub Analytics under the Calling section. You'll be able to view engagement details for your organization to track the adoption of Webex Calling. You can also view media quality data for all calls made from MPP devices and soft clients to triage issues with packet loss, latency, and jitter.
For more information, see: Webex Calling Analytics in Control Hub.
June 4, 2020
Call Park and Call Park Group
Call park is when someone places a call on hold on an extension. Call park group allows call recipients to place a call on hold so that it can be retrieved from another device. For calls parked with a call park group, the system chooses to park the call against any extension from the list of users who are assigned to the call park group. You no longer have to go to the Calling Admin portal to set up and configure call park or call park group. You can complete call park and call park group configurations in Control Hub.
For more information, see: Call Park in Cisco Webex Control Hub.
Call pickup allows one person to answer someone else's phone call. You no longer have to go to the Calling Admin portal to set up and configure call pickup. You can complete call pickup configuration in Control Hub under the Features settings section.
For more information, see: Call Pickup in Cisco Webex Control Hub.
Music on Hold
Music on hold plays music for callers who are on a parked call. You no longer have to go to the Calling Admin portal to set up and configure music on hold. You can complete music on hold configuration in Control Hub under the settings for each Location.
For more information, see: Configure Music on Hold Settings for your Location.
Calling Permissions for Locations
You can determine what calling permissions each location has. You no longer have to go to the Calling Admin portal to set up and configure calling permissions for locations. You can complete calling permission configuration in Control Hub under the settings for each location.
For more information, see: Outgoing Calling Permissions for Webex Calling Locations.
May 29, 2020
Places License Updates
The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, and hoteling for hosts. This update saves cost for customers and enhances user interactions with Places.
May 28, 2020
Call Forwarding, Voicemail, and Caller ID
You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, and Caller ID. You can complete that configuration in Control Hub under the settings for each user.
For more information, see:
Calling Permissions for Users
You can determine what calling permissions each user has. You no longer have to go to the Calling Admin portal to set up and configure calling permissions for a user. You can complete calling permission configuration in Control Hub under the settings for each user.
For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub
May 26, 2020
Change License Types
Administrators or Partners no longer need to remove then re-add and configure a user to change the license. You can now upgrade Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. Upgrading and downgrading licenses maintains user’s feature settings and assigned device/clients.
May 21, 2020
RedSky Integration with Webex Calling
We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or the on-premise PSTN provider (through local gateway) with RedSky's Horizon Mobility Service for emergency calls. RedSky Horizon Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional static offerings. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) compatible devices as they move around the organization's location. When the MyE911 app is unable to automatically determine a soft client users' location, the app prompts the user to input their location. Horizon Mobility provides email and SMS notifications for events including emergency calls and test (933) calls. Optional services include emergency call monitoring with barge-in and emergency call recording. This integration is only available for Webex Calling locations based in the US and Canada.
For more information, see RedSky Emergency 911 Service for Webex Calling.
May 15, 2020
Updates to The First Time Setup Wizard for Webex Calling
The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. Several fields have been removed from the first time setup wizard including the assign phone number to a location requirement. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization.
For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features.
May 11, 2020
New devices including Cisco IP Phone 6861 (Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack 1288 and 17 are now supported.
May 5, 2020
The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned for access in the Cisco Commerce Workspace (CCW). Dubber's SaaS-based call recording subscription option for Webex Calling provides enterprises with a strategic cloud-based service with unlimited scale to meet regulatory compliance with actionable insight into their voice communications like never before.
For more information, see Enable Call Recording for an Organization.
May 4, 2020
Regional Media for Endpoints and Local Gateways
We've improved the media quality for customers with multinational deployments. Multiplatform phones, analog telephone adapters (ATAs), soft clients, and local gateways will register to Session Border Controllers (SBCs) in their local regions. Keeping media in the local Webex Calling region helps to improve media quality by reducing latency and jitter.
We've combined the North America, EMEA, Australia, and Japan regions into one Port Reference table for SPs and VARs called Production. To avoid a service outage, we strongly recommend that you update your firewalls accordingly.
April 29, 2020
Audio Quality Enhancements
Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. This improves sound quality and lowers bandwidth usage for call flows involving those clients.
For more information, see Audio Specifications for Webex Calling.
March 24, 2020
CScan for Webex Calling
CScan, the network readiness test for Webex Calling, now tests more network characteristics. Run the Advanced Diagnostic Test at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers.
March 16, 2020
In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Port Reference table for SPs and VARs called Production. To avoid a service outage, we strongly recommend that you update your firewalls accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways.
New Phone Support
We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. These phones can be activated the same way you activate any other device.
We've added these phones to the devices list here.
March 6, 2020
Cisco keeps partners updated on new Webex Calling features with power-up webinars. Check the power-up schedule for new dates and topics: https://callinghelp.cisco.com/continuous-education/.
February 25, 2020
You're no longer required to add an extension when adding a number to a user or room device in a place. It's now just an option that's available to you if you need it.
For more information, see the following articles:
February 24, 2020
You no longer have to go to the Calling Admin portal to enable Call Waiting for users. You can complete that configuration right in Control Hub.
Call Waiting allows people to take multiple calls at once. With call waiting, users can place a call on hold to answer a different call.
For more information, see Enable Call Waiting for Cisco Webex Calling.
You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. You can complete that configuration right in Control Hub.
Push-to-Talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones.
For more information, see Configure Push-to-Talk for Webex Calling Users.
February 17, 2020
Local Gateway for Service Providers
Service Providers (SPs) can now leverage the same local gateway configuration that used to be only available to Value Added Resellers (VARs).
For more information, see the following articles:
February 11, 2020
CUBE High Availability as LGW
You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway.
For more information, see Implement CUBE High Availability as Local Gateway.
January 21, 2020
You no longer have to go to the Calling Admin portal to enable Monitoring for users. You can complete that configuration right in Control Hub.
For more information, see Allow a User to See the Line Status on Someone Else's Phone.
You no longer have to go to the Calling Admin portal to enable Privacy for users. You can complete that configuration right in Control Hub.
For more information, see Prevent Someone from Monitoring a User's Line Status.
January 16, 2020
Cloud Connected PSTN Provider (CCP) Program Expansion
In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to include another provider for United States, Canada, and Latin America.
To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community.
December 16, 2019
Hoteling Guest Configuration
You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. You can complete that configuration right in Control Hub.
For more information, see the following Help articles:
Administrators—Turn On Hoteling for Webex Calling Users
You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. You can complete that configuration right in Control Hub.
For more information, see the following Help articles:
Administrators—Allow Users to Barge In to Ongoing Calls
December 6, 2019
Support for PSTN on Cisco Webex Room Devices
Room devices now support multimedia calling in a place. Administrators can now assign Webex Calling and phone numbers to room devices, giving users in a place the ability to make and receive phone calls from these devices.
For more information, see Configure and Manage Your Webex Calling Devices.
Assign Locations when Adding Users in Bulk
When you add users in bulk using a CSV file, you can now include locations in that file.
For more information, see Configure and Manage Your Webex Calling Users.
November 21, 2019
Delete a Location
Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. Coming soon to Australia.
If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but only after you first delete the users and places associated with it. When you delete a location, you delete all of its assigned services and numbers. Any location can be deleted except the default location (usually the first location you created).
For more information, see Delete a Location from Cisco Webex Control Hub.
Support for Special Characters in User's First and Last Name
You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller ID.
Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Customers can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, and more.
We've created the following articles:
Administrators—Enable Call Recording for Webex Calling Users
Support in Even More Countries
We now support the following sell-in countries: Japan and Mexico.
And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam.
We've updated the following articles:
Secure and Simplified Device Onboarding
You can now generate activation codes for devices assigned to users and places. Users can now register their own phones to the cloud. All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex Calling. You can also add and assign devices in bulk, making device onboarding even easier!
We've updated the following Help article:
Basic License for Users and Places
The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while offering more functionality than a Place.
We've updated the following Help articles:
New Phone Support
We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. These phones can be activated the same way you activate any other device.
We've added these phones to the devices list here.
Client Support for Tablet and Chromebook
The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps.
We've added this capability to the Webex Calling App section of the System Requirements article.
Enterprise Dial Plan
You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a routing prefix, change internal extension lengths, and much more.
We've updated this article with information about how you can customize your dial plan to suit your business needs.
Multi-PSTN for Webex Calling for Service Providers (SPs)
You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in Control Hub. Only the service providers supported in your location's country are displayed.
We've updated this article with the information you need to get started.
Cloud Connected PSTN Provider (CCPP)
As a Webex Calling for VARs customer, you can now choose between the following calling settings:
Cloud Connected PSTN—A cloud solution that doesn't require a significant investment in local hardware.
Local gateway—Allows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud sites and have a common dial plan (hybrid option). You may choose this option if you have multiple locations and you don't want to go all cloud, all at once.
We've updated this article with information about how you select these options in Control Hub:
You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using the First Time Setup Wizard or add a location.
We've added these settings to the following Help articles:
Calling in Webex Teams
We've changed the default calling behavior that's integrated with Webex Teams.
Check out this article for more information.
Connect Line Enhancements
Delivers a better and more transparent user experience. Connected Line Identification Presentation (COLP) enhances transparency displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the presentation of their identity to the caller.
Enhanced Telephone Number Search
We've introduced a time saving search capability in the Calling Admin Portal Analytics. In addition to being able to retrieve call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search for a single external number.
Provides a time-saving benefit to administrators by showing only desired calls. Eliminates the need to download the full list via export and use an external program to filter the calls.
Service Assurance Enhancements
We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling for VAR). CScan is a tool that can be used to check the status of location ports and bandwidth.
For more information, see this article.
We're sharing details about our planned releases, but keep in mind that we might need to make changes to the features themselves.
Sales Administrator Roles
Webex Calling supports two roles for sales staff:
a full administrator role, who no longer has access to the list customers that are managed by their partner.
a sales full administrator role, who can access a full list of customers managed by their partner, and can assign other sales or sales full administrators within the partner organization.
Hunt groups are calling groups that can distribute a single call across a specific group of users. You no longer have to go to the Calling Admin portal to set up and configure hunt groups for your locations. You can complete application services configuration in Control Hub under the Features section.
Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. You no longer have to go to the Calling Admin portal to set up and configure call queues for your locations. You can complete call queue configuration in Control Hub under the settings for features.
Location intercept lets you reroute any call coming into or going out of a location to the number that you choose. You no longer have to go to the Calling Admin portal to set up and configure location intercept. You can complete location intercept configuration in Control Hub under the settings for each Location.
Analog Hotline is currently a user-level service accessible through the Calling Admin portal (CAP). This feature will be removed from the Webex Calling offer and will no longer be accessible in either CAP or Control Hub.
User Experience (Partner, Admin, and User)
We're working on making your experience more convenient and centrally located with ongoing development to move feature management from the Calling Admin Portal into Control Hub. Migration of device and user controls for push-to-talk, for example, will help make navigation more intuitive and consistent. We'll also be adding contextual link to Help documentation, improve bulk upload guidance, and adding more loading indicators.
Cloud Connected PSTN (CCP) Program Expansion
There's ongoing development to support certification of additional PSTN providers in all regions. For information about the CCP program and a current list of certified CCP partners, refer to the CCP Community.
Additional Emergency Number
For the United States and Canada, 933 can soon be configured as an emergency number in addition to 911 and 1911. For all regions, 933, 0933, and 1933 will no longer be allowed as enterprise extensions.
Device Management in Control Hub
You no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options for your Cisco phones and ATAs. Cisco devices can be assigned Webex Calling services from Control Hub.
Device Overrides provides a way for administrators to manage their device configurations from Cisco Webex Control Hub. Device Overrides adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business needs. Device Overrides capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key labels, and line key LED pattern.
Multiple Partner Support
Partners can engage an existing Webex customer for a trials, even if a different partner manages subscriptions for that customer. The multi-partner trial creation feature allows partners to start trials for existing Webex customers that may have services with another partner, as long as that customer doesn’t have any other active trials, customers can only have one trial at a time.
Migration of Users and Places Features
More features are available for user and places management in Control Hub including user language settings, and alternate phone numbers you can assign to users. All Webex Calling user management can be done in Control Hub.
Migration of Location Features
More Location features are available in Control Hub. You can edit profile information for specific locations including the address, emergency notification information, time zone, and language. All location settings can be configured in Control Hub.
Location Identifier for Emergency Calling Support
Administrators can add an emergency location ID for specific countries that require the P-Access-Network-Info field. When the user places an emergency call, this ID is sent to the PSTN provider, who in turn routes the call to the appropriate emergency center.
Deactivated User Handling
Deactivated Webex Calling users should remain as users in Control Hub and the Customer Admin Portal. Deactivated Webex Calling users shouldn’t be able to sign in to settings.webex.com, use the mobile and desktop applications, or use any user-associated MPP device.
Updated User List View
A new component view control will be available for the list of Webex Calling Users in Control Hub. This will include sortable columns and bulk-selection of Users.