Only calls made to and received on desk phones, analog telephone adapters, or the Webex Calling app are recorded. Calls to and from the Webex app are not automatically recorded.

1

From the Webex Calling app, go to , and then select Pause Recording.

2

When you're ready to record again, go to , and then select Resume Recording.


 

You can also pause and resume the recording from your multiplatform phone using either of the following methods:

  • You can use the Pause and Resume softkeys on your phone display.

  • You can use the following star codes:

    1. Place the call on hold, press *48 to pause the recording, and then resume the call.

    2. Place the call on hold, press *49 to resume the recording, and then resume the call.